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jeff1

  • Posts: 5855
Gardiner poles phone problem
« on: March 02, 2009, 12:42:50 pm »
Alex I have been trying to contact your office all morning regarding my delivery  but I can't get through, I also sent you an email but its coming up as not sent Heeeeeeelp!

Anyone else having the same problem? I think their phone line must be down :'(
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jeff1

  • Posts: 5855
Re: Gardiner poles phone problem
« Reply #1 on: March 02, 2009, 12:57:49 pm »
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(

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jeff1

  • Posts: 5855
Re: Gardiner poles phone problem
« Reply #2 on: March 02, 2009, 03:50:17 pm »
I managed to get through to gardiners and spoke to Kirsty and this was her reply.

The phone lines are now up and running but there is still no Internet access, so service will be limited.
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leapstallbuildings

Re: Gardiner poles phone problem
« Reply #3 on: March 02, 2009, 03:50:32 pm »
Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(



Pretty good at forecasting too.  It's got 3rd March on the website   :)
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jeff1

  • Posts: 5855
Re: Gardiner poles phone problem
« Reply #4 on: March 02, 2009, 03:52:52 pm »
Well I know Gardiners like to stay one step ahead ;D ;D
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Alex Gardiner

  • Posts: 7744
Re: Gardiner poles phone problem
« Reply #5 on: March 02, 2009, 04:01:51 pm »
Quote from: leapstallbuildings on March 02, 2009, 03:50:32 pm
Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(



Pretty good at forecasting too.  It's got 3rd March on the website   :)

Ohhh!  That was me. I knew I'd get something wrong  :(.  I'll change it now - did you like my phone box picture though  :)

Mrs A
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leapstallbuildings

Re: Gardiner poles phone problem
« Reply #6 on: March 02, 2009, 04:24:41 pm »
Quote from: Alex Gardiner on March 02, 2009, 04:01:51 pm
Quote from: leapstallbuildings on March 02, 2009, 03:50:32 pm
Quote from: jeff1 on March 02, 2009, 12:57:49 pm
OK I Just text Alex and I had this reply from him

Kirsty has just rung me to say there is a serious BT line fault at Gardiner Pole Systems and they are unable to receive emails or phone calls. Apparently BT are working on this and hope to have it fixed soon. Mrs A has put something on the website

So if anyones trying to contact them be patient. :'(



Pretty good at forecasting too.  It's got 3rd March on the website   :)

Ohhh!  That was me. I knew I'd get something wrong  :(.  I'll change it now - did you like my phone box picture though  :)

Mrs A

Yep.  That was a nice touch.   :)
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matt

Re: Gardiner poles phone problem
« Reply #7 on: March 02, 2009, 05:40:46 pm »
ive e.mailed gardiners

i dont s.pose any1 knows a direct e.mail address, it was kinda urgent
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Alex Gardiner

  • Posts: 7744
Re: Gardiner poles phone problem
« Reply #8 on: March 02, 2009, 05:49:22 pm »
Kirsty is pulling her hair out with no Internet connection.  BT don't seem to realize the importance of being an Internet based company even though they charge £100's a month for their service!!  Can I help Matt?  alex@agardiner.co.uk
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matt

Re: Gardiner poles phone problem
« Reply #9 on: March 02, 2009, 06:01:24 pm »
Quote from: Alex Gardiner on March 02, 2009, 05:49:22 pm
Kirsty is pulling her hair out with no Internet connection.  BT don't seem to realize the importance of being an Internet based company even though they charge £100's a month for their service!!  Can I help Matt?  alex@agardiner.co.uk

thanks alex

i have e.mailed you
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Kirsty Gardiner

  • Posts: 24
Re: Gardiner poles phone problem
« Reply #10 on: March 02, 2009, 07:11:21 pm »
Hi Everyone,

Working from home where I have Internet access!

My apologies for todays problems with the phones - BT are due to begin installation tomorrow of a better system with multiple lines so that less people get engaged tones and answer phones. 

However in their wisdom they decided to switch across our broadband and phone lines on Friday evening instead, without telling us - they managed to reverse the phone lines at noon today - but the broadband is firmly down until mid/late tomorrow.  We've been told that we will have phones throughout most of tomorrow's installation, but I'm not feeling hugely optimistic about that right now.

I think I'll just apologize in advance for any problems experienced tomorrow! 

Kirsty
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jayclean

  • Posts: 29
Re: Gardiner poles phone problem
« Reply #11 on: March 03, 2009, 02:42:33 pm »
Hi Alex

Please could you give me a ring asap as a cant get through on phone line or email.

James
millbrooke window cleaning


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Alex Gardiner

  • Posts: 7744
Re: Gardiner poles phone problem
« Reply #12 on: March 03, 2009, 04:07:25 pm »
Email me on alex@agardiner.co.uk with your details.  (I've just tried the Office number and got through.)
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matt

Re: Gardiner poles phone problem
« Reply #13 on: March 03, 2009, 04:38:44 pm »
Quote from: Alex Gardiner on March 03, 2009, 04:07:25 pm
Email me on alex@agardiner.co.uk with your details.  (I've just tried the Office number and got through.)

i tried earlier today alex, it had a message saying the line is temp not available

i e.mailed you the details anyway

cheers
matt
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ftp

  • Posts: 4694
Re: Gardiner poles phone problem
« Reply #14 on: March 03, 2009, 04:58:01 pm »
Matt, i can help you - the slx poles aren't in yet - you'll have to wait. ;)
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Alex Gardiner

  • Posts: 7744
Re: Gardiner poles phone problem
« Reply #15 on: March 03, 2009, 05:18:43 pm »
The phone lines are now operational, but the broadband is still down. Because of this we are going to have to stop the website taking orders as they are stacking up on the server. All orders will need to be rung through to 01726 66400 during office hours. Many apologies.
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Carey Ward

  • Posts: 56
Re: Gardiner poles phone problem
« Reply #16 on: March 03, 2009, 10:17:24 pm »
Alex & Kirsty

Only did our order on Sunday tea time - expected some delay with what we read on here - really impressed that they were waiting for us at home today when we finished and sooooo looking forward to trying the new brush

Many Thanks

Vicky  :D
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