[rhys11]

i have now stopped ringing the night before due to whats happened to you and this year im gonna put up the price of anyone who says not this month by £1 each time they do it and look to replace them im lucy i have an office clean to do ever day and will be looking to find some more this year

I would not phone them, send them a text message, you can also text a landline number.
customers that miss a month on my rounds get charged 50% more on there next clean, seems to stop them doing it again, if they call and forwarn I charge a £1 or £2 more.

If you were my window cleaner and took that attitude with me it would certainly stop me doing it again,     PERMANENTLY
I'd find myself another window cleaner

then  you can mess the next window cleaner about till he drops you and so on and you'll end up with a dole boy turning up once in a blue moon

maybe, but my point is that i doubt most customers think that far ahead, we are seeing this from a business point of view as window cleaners. if you were a customer and your window cleaner demanded an extra 50 % on the next visit or even a few quid because you'd cancelled by phone prior to the visit what would you honestly think ?
Tough financial times are looming if not already affecting some people, sorry if it sounds cynical but however friendly and informative this forum can be I take a lot of whats said on here with a pinch of salt
We may feel like it from time to time but how many of us would really have the balls to take this stance with our customers right now ?

good point