[derek west]

just done a quote today, got the job, but noticed this, first thought it was a water mark but couldn't see how, the customer thought it was the walkway and soilage, but  to me it didn't look like that as its normally down the centre where they enter the room, got down and scraped the nap, it lifted on one side but not on the other, so did it the other way and the opposite happened, definate case of the phenomenon known as nap reversal. quite excited as this is the first time ive ever seen it.
derek

[Ken Wainwright]

Pile reversal is something that happens on most cut pile carpets, often occuring within days of installation.

You probably have seen it before Derek without noticing it, possibly thinking it was pile flattening.

Before you start the job, point it out to the customer BEFORE you start that when cleaned and therefore reflecting more light, it may be more noticeable.

Tell them before and you are giving a reason. Tell them after and it sounds like an excuse.

Safe and happy cleaning
Ken

[derek west]

ken (aka sym)
explained everything to him including a demo of the pile, he was totally understanding but kept asking how it happens, i informed him its a phenomenon and nobody actually knows, not even the carpet manu's, so ive covered my self for the clean.
derek

[Derek_Walker]

Well done Derek, that is a typical pile reversal. I have seen new, week old carpets with pile reversal running the whole length of the middle of the room before now, customer hated it. 

[clinton]

Good one derek

Your picking up from experience and you will see it again soon i guess

[derek west]

cheers guys, well chuffed when i sussed it out, finally lost my nap reversal virginity, custy thought i was well clever. anyway £90 lined up for monday, cushty.
derek

[Mike Osbourne]

Tell him NASA is working on it.

When I do a quote I show them how one bit goes one way etc. Most custies are amazed, or are just being polite but it not only get you off the hook it hekps get you the business.

[Dave_Lee]

Pile reversal, see it just about everyday. Not a manufacturing fault, and this was confirmed in the courts many years ago, when the fact became a judgement in law. A couple sued the carpet retailer who refused to compensate them or replace the carpet which suffered pile reversal shortly after being installed. They lost, and it cost them £8,000 in costs. A lot of money now, but this was over 25 years ago!
Dave.

[Shaun_Ashmore]

'Pile reverse', 'pooling', 'shading' all different terms and it's never been explained, the boffins did try and plant it on the way that the gravitational pull works but nothing was proven.

Shaun

[Col Foster]

You'll find a bit more on pooling here
http://carpetology.com/articles/?p=20

Col F

[derek west]

cheers for that col, i'll print it off and give it to the custy to reassure them i'm not taking the urine.
derek

[carlton care]

For obvious reasons, manufacturers refuse to admit pile reversal is a flaw in the construction, un uncontrollable flaw which only shows up after the carpet is laid and is taking traffic.

[ollie]

I think it has to be something to do with underground water pipes  or natural streams etc as ive seen a bungalow with the same carpet fitted throughout with the pile reversal shape following one long route throughout the bungalow even into the next room on the other side of a wall!! so its not like it was even cut from the same roll and fixed on the other side of a door. When I worked in the water industry I use to be in underground leak detection and when technology failed I turned to dowsing rods which a lot of people pff at but I would get a 90% ish hit on leaks with the rods, I can also trace any pipe underground with them. If water can have this effect on things above the surface..why not carpets??   P.s if anyone wants to know how to try dowsing with a metal coathanger email me and I will show you how..its fun!!!