I went round to inspect a job the other day, master bedroom and stairs. The woman told me she had already been quoted over the phone by a couple of franchises at £20 for the stairs to be cleaned.
I don't suppose she happened to mention that the 'house' was actually a mini-mansion, with 23 treads, two fair sized landings, and another couple of stair areas (8 treads in total) leading off of the main staircase.
The dangers of quoting over the phone without asking the right questions? I really felt like telling her to get one of the companies in to do it for £20, if only I could have been there when they turned up. Unfortunately, my wife does a weekly house clean there, so to avoid another argument with her, I just cut my losses and did it for the price they quoted. Mug!
![Sad :(](http://www.cleanitup.co.uk/smf/Smileys/classic/sad.gif)