[Paula]

One of my cleaners broke a customers vase while cleaning, the customer has advised me that it was worth about £30. Would you normally just deduct this from the bill and the cleaners wages or go through your insurance?

[Jan K]

my insurance states that items of a brittle nature are not covered my insurance and there is also an excess of £50.00. I have incorporated this into my Terms and Conditions that the customer has to read and sign before commencement of contract.

Have you nothing like this in yours?

[Paula]

I'm still trying to put together a set of T & C's! So no I haven't, could I be cheeky enough to ask you to send me a copy of yours if you dont mind! I will pm you with my email address. By they way I'm also Done & Dusted but based in London!

[maggie67]

We have one in Kent too but not mine!
Maggie

[Jan K]

hi paula......emailed you the t and c

hope it does the trick