TERMS AND CONDITIONS
Welcome!
Dean Taberner Window Cleaning is a professional window cleaning company providing a regular and reliable service to many satisfied customers in the local area. We value you as a new customer and we would like to take this opportunity to explain the way that we operate our business.
Service
Window cleaning is the main service that we offer, although we also can carry out cleaning of UPVC frames, conservatories and conservatory roofs. We also offer gutter clearing as an additional service. The price we agree with you is for the cleaning of the glass and the window sills. Cleaning of the frames can be arranged at an extra charge at a frequency that you require. Usually every three or four months is sufficient to keep them clean, although you can request to have them cleaned more frequently.
Regularity
We do our very best to come as often as we have agreed. To make that possible the windows will be cleaned at the interval required regardless of the weather. (please note the cancellation terms below) Please state the frequency you require on the new customer form and keep your copy for reference. The usual frequency is once a month, however we can arrange to come fortnightly, monthly, or every other month. A frequency of more than two months will be classed as a first clean and therefore the charge may be more than if it were more frequently.
Method of Payment
If you are at home when we call, then you can pay by cash or cheque immediately. If you are not at home at the time of the clean, then we will leave an invoice for you to forward a cheque. If the outstanding amount is more than £10.00 we would appreciate your sending payment within 14 days of receiving an invoice. If we need to write to you regarding a bad debt we reserve the right to charge a £10.00 administration fee.
Complaints and Cancellations
We are confident that you will find the standard of our work exceptional. Customer satisfaction is our priority. If you do feel that you need to complain please do so by contacting us as soon as possible. To avoid any embarrassment and wasted time please ensure that any marks in question are not on the inside of the glass!
To cancel your agreement you need to give one months notice. Customers who choose to turn away cleaners on scheduled date will be invoiced for the cleaning fees.
Thank you for choosing Dean Taberner Window Cleaning.
Has anybody seen this template before??
I cant see it working. Can you
