[Bobs Window Cleaning]

Roger

          I cant believe you sqeegee the pure water off just because the customer is in that room.

Surely that is asking for trouble?

Bob

[Sir Squeaky]

Roger

          I cant believe you sqeegee the pure water off just because the customer is in that room.

Surely that is asking for trouble?

Bob

Of course it's not.
Quite the opposite.

I don't get people moaning about wet windows then.

[Bobs Window Cleaning]

Not knocking you buddy but.........dont they then ask you to sqeegee all the windows you clean with the pole if you do one?

Each to there own but after some of your posts where you seem so pi**ed off with your customers being anti WFP, I think yer asking for trouble

Like I say, I aint knocking you and im not anti Squeaky. Just my thoughts from one window cleaner to another who seems to always be cheesed off. 


Bob

[Sir Squeaky]

Not knocking you buddy but.........dont they then ask you to sqeegee all the windows you clean with the pole if you do one?

No, because they're not trying to see out of all the windows at once.

[Ian_Giles]

Tut tut roger :

Just the other day you were telling me about an old fella who you are convinced is going to cancel on you because you use WFP.
On this old fella you said you blade of some windows and leave others.

The old guy was gesticulating to you to dry off the one pane, you refused of course (sensible) but the panes either side and below you had bladed off....what on earth was he supposed to think when you left a single pane untouched by the squeegee?? And then refused to dry it off??
And you also told me that these window come up absolutely mint with WFP, why on earth then go over some panes if you know full well they will come out perfect?
I know you said that this guy just doesn't like the windows being left wet, but when I was trying to tell you a few ways you could convince him that WFP is best you kept talking over me, saying he just won't listen...I've had customers like this and I've converted them.
I look at a window I've had to do trad and seen all the bits that would have got washed and flushed with pure water, I see a window done WFP as done very thoroughly.
You on the other hand see is as messy with water all over the place, all over the walls, all over the path.
And have so little belief in the method that you are so conscious of the fact that you will blade of some panes - if the customer is in the room - and leave others.
It really isn't that surprising that you have so many cancellations dude.

For me there has to be a bloody good reason I get out the trad tools (and I do so every single day by the way), but bungalow or house, everything will be WFP'd and I don't go blading of windows or drying doors either, and if I've had problems...well...I'm darned if I can actually think of any : 

Ian

[Sir Squeaky]

If I'd left the front windows wet from day one, he would have cancelled a year ago Ian.  :
So would many others, which I've managed to save.

I've got total belief in the system, I do a fine job.
I can't make people like wet spotty windows though.
End of story.

[AuRavelling79]

If I'd left the front windows wet from day one, he would have cancelled a year ago Ian.  :
So would many others, which I've managed to save.

I've got total belief in the system, I do a fine job.
I can't make people like wet spotty windows though.
End of story.

Customer dictating method = tail wagging dog.

It's all down to confidence in our skills - it takes skill to use wfp properly just as it does to use trad properly. When I am confident in my skill then it is easier to convince the customer.

There are poor/slapdash wfp operators just as there are poor slapdash trad cleaners.

That having been said - I occasionally blade an entrance way and wipe a door so it doesn't drip when they open it to pay me and I generally wipe the lower sills where grit is coming out of the join.

[Dean Aspects]

When working with a squeegee sometimes i need to detail the edges so use a scrim sometimes i dont need to
Likewise when using wfp sometimes the windows come up perfect with pure water sometimes on problem windows i need to squeegee some or all the glass afterwards
They are all tools and methods to get the window cleaned which is what i am paid to do its not the customer dictating to me how the window should be cleaned its me doing what is needed to get the window clean i am confident in all my methods of cleaning and never get complaints about quality of clean

Dean

[Sir Squeaky]

If I'd left the front windows wet from day one, he would have cancelled a year ago Ian.  :
So would many others, which I've managed to save.

I've got total belief in the system, I do a fine job.
I can't make people like wet spotty windows though.
End of story.

Customer dictating method = tail wagging dog.

It's all down to confidence in our skills - it takes skill to use wfp properly just as it does to use trad properly. When I am confident in my skill then it is easier to convince the customer.

This is what I was trying to explain to Ian, but he couldn't grasp it either.

It's nothing to do with confidence, I'm poo hot at it and the customer knows that too.
He knows they dry perfectly, I've come back and checked and he's been very pleased, but he doesn't like not being able to see out of his window in the morning and thinks it doesn't look finished.

To go over it again for those in special needs...some customers are happy with the results and trust it, but don't like dripping windows.

[Ian_Giles]

Rog, you have to SELL the system, there is no one else in our neck of the woods that have come remotely close to losing the amount of customers that you have.

Why do you think that is?

It isn't as if you do bad work, so that isn't the reason.

You have stated that all my domestic stuff is new work, so the only method they've seen is WFP from me...a good point, but Tosh, Tomo, John, Sean and others have all had to convert existing customers and they haven't had anything like your level of problems.

It is unique to yourself, if you sell the system properly they should be eating out of your hands.

And you have said many times on the forum how you think that leaving windows dripping wet looks messy and unprofessional.
Your customers will pick up on these things from you.

But on that one window which you bladed of some of the panes and then left one untouched....
What would you think if you were in his position?

The sun is out now...I should be out working!

Sigh....don't want to now though 

Ian

[Sir Squeaky]

You have stated that all my domestic stuff is new work, so the only method they've seen is WFP from me...a good point, but Tosh, Tomo, John, Sean and others have all had to convert existing customers and they haven't had anything like your level of problems.

Who the hell is Sean? 
You don't need to make up new people.

[Ian_Giles]

Sean, short hair, glasses, strong Welsh accent, works with his wife (and a lot more expensive than anyone else too! Big black van, and does quite a bit of work around Chepstow.
And of course I mustn't forget Roy Harding too, he has been going for as long as I have and had to convert customers he has had for over 20 years!

Ian