'Not too bad so far', is my reply.
I'd like to put it all down to my Charm

and Great Personality

, but I'm sure there are other reasons too

Mind you, we have taken the Tesco approach, (without the profits unfortunately) and carry out many aspects of cleaning. the carpets and upholstery account for about 60% of what we do.
I have noticed that I'm doing alot of moving in or out cleans at present. In January we had a bout of Vommiting and Diarrohea doing the rounds locally, Crap if you've got it, but good for business when they throw up on the carpet before they reach the bathroom, (had 4 of those lovely jobs to do) .
Les