[S Ball]

Wot would u do if u had a custermer for a long time and at first she was good as gold now slowley she is turning bad like always saying not this time and can u only do the frunt, come back next week   WOT WOULD YOU DO?

[AuRavelling79]

I would politely but firmly say:

I am afraid I can no longer have you as a customer, good-bye.

If asked why:-

Because I run my business on a regular monthly/two-monthly and you have recently begun to not fit the profile.

[NWH]

I would ask her if there is a problem,a lot of the time the ones you think are in it for the long haul will surprise you.That`s the trouble when you get to freindly with customers you can get problems ie awkward putting up prices and favors they ask you to do everytime and don`t expect to pay you for it.

[Tim Rose]

Replace her with a better paying custy.  Saves aggro of increasing prices.

[peter holley]

my schedule is to tight but try yellow pages

[cat9921]

Find a Bad CUSTERMER That TURNS GOOD 

[S Ball]

Malc(G)old and NWH i like the sound of them i think it's time i did the off with her but as you guy's said politely                      many thanks sball

[johnny_h]

dont do her next time when she asks why tell her shes not on your regular list do her when it pleases you

[S Ball]

yer and i will just say one of cleans price is going to go up

[brett walker]

i had a customer today ask me if i could leave the windows til may so i asked why was that, he was upfront and honest and told me he had a few money problems and the £10 per month he just couldnt afford hes a very nice chap and his honesty went a long way.  Customers like that i dont mind

on the other hand in this game we all expierence customers going bad, could be their fault your fault or they could be in a bad mood or they just take the p**s  they get a couple of chances with me then their out

Brett

[Blackbushe Windows]

Best to speak openly and point out you need regular customers.

"Do you want me to continue or not?" She decides then.

Peter

[Sanity]

The ones who say they can't afford it are the worst in my book.  People can spend a fiver a day on fAgs, yet cant put asside 1.80 per week to have the windows done every 4th week...

Bah!

[Londoner]

i had a customer today ask me if i could leave the windows til may so i asked why was that, he was upfront and honest and told me he had a few money problems and the £10 per month he just couldnt afford hes a very nice chap and his honesty went a long way.  Customers like that i dont mind

on the other hand in this game we all expierence customers going bad, could be their fault your fault or they could be in a bad mood or they just take the p**s  they get a couple of chances with me then their out

Brett

I had one like that and I respected her honesty. Usually, there is something going on and more often than not its money.
Lets face it when money is tight window cleaning is a luxury most people can do without.

[windowwashers]

i had a customer today ask me if i could leave the windows til may so i asked why was that, he was upfront and honest and told me he had a few money problems and the £10 per month he just couldnt afford hes a very nice chap and his honesty went a long way.  Customers like that i dont mind

on the other hand in this game we all expierence customers going bad, could be their fault your fault or they could be in a bad mood or they just take the p**s  they get a couple of chances with me then their out

Brett

same as, if people are honest it pays sometimes

[dai]

She may not be a good customer turned bad, but a good customer going through a bad patch.
sometimes relationships breakdown leaving one with all the bills to pay. I will always go out of my way to oblige genuine people, "there but for the grace of God", but if I think someone is trying it on, I no longer want to know them.
I pride myself when it comes to trusting my instincts over customers. I had a guy that owed me £30, I heard every excuse in the book why he couldn't pay, I knew I wasn't going to get my money and wrote it off.
 I was doing the back of a house this morning, looked up and saw this women. She was the wife of the guy that owed me. She put £30 in my hand and apologised for keeping me waiting. You could have knocked me down with a feather. It turns out she was OK,
but I still think he is a self abuser, we can all get it wrong sometimes. Dai