[lee_dewing]

STREAKS; IS THIS CUSTOMER CODE FOR I DON'T LIKE WFP.

every time so far i've been up ladder to check out i have either found no trace or dirty interior windows.

Yesterday a customer mentioned everytime you do the windows it leaves streaks or i see water marks.

He's wooden windows are a right state i rubbed my fingers along what paint work there was and my fingers were white (chalking) with paint. i suggested there was much i could do unless i did with ladders (which i'm not going to).

The downstairs windows that i do wfp have always looke o.k.

Does anyone out there find you question what your doing or am I the only paranoid w/c out there?

wfp 1 yr now and loving it (shame about the customers)

I still find i get some spots on windows do my parents windows wooden; and some upvc and point out the odd mark to parents; my mum tells me i'm to fussy own worst critic.
any thouhgts
cheers lee

[Captain Scarlet]

Confidence, that is the key. You are the boss, you know about window cleaning, not them. You tell them its a myth that you cant clean in the rain, make them look silly, tell them that all your other customers love the fact that you'r service is all year round, DO NOT BACK DOWN. Pre warn customers with bad frames that the finish might not be much good. Yesterday I refused a job and told the man I would only clean the windows if they were re painted. STAND YOUR GROUND and DO NOT be embaressed about charging a high price.

How to close a deal:

give all your selling points ( frames, insured, safety cones etc etc )
number of windows, the customer will be suprised!
then state your price and close your mouth, let them say the next word.

Trust me this will work, Luke

[Captain Scarlet]

oh and only clean the glass on bad frames,or clean all of it and come back to do the glass later. Luke

[supernova77]

I was cleaning a house in the rain earlier this afternoon (wfp).

The next door neighbour came out to her car and said to me "you're not cleaning windows in the rain are you"? (stupid question :)...

I said "yes, with pure water it makes no difference, the windows will still come up clean"... She then asked for a quote for inside and out of her windows, she accepted my quote (£25 outside, £35 inside) and I'm doing her windows next week, and she's added on to my 8 weekly round!

Andy

[lee_dewing]

thanks luke and andy.
a bit more self belief needed, good point about your the boss not them, i think the customer see's it the other way round i know they're paying you to clean there windows but the amount of times i get give us a call next time your coming or leave it till later in the week, i've been to nice i've now srarted using the phrase £25 call out charge this seems to stop them in their tracks ;Dthanks lee

[Sir Squeaky]

I was cleaning a house in the rain earlier this afternoon (wfp).

The next door neighbour came out to her car and said to me "you're not cleaning windows in the rain are you"? (stupid question :)...

I said "yes, with pure water it makes no difference, the windows will still come up clean"... She then asked for a quote for inside and out of her windows, she accepted my quote (£25 outside, £35 inside) and I'm doing her windows next week, and she's added on to my 8 weekly round!

Andy

You master conman!
Nice work.

Rain contaminates your pure water and leaves spots, I've had it happen loads of times.

[stevekennedy]

Sometimes the rain can percolate through the brickwork and leave marks. To be fair though, this could happen 5 minutes after you leave.

Cleaning in the rain is great for WFP. The rain is like a prewash. Loosens all the dirt off. 

[Village Gleam]

Squeaks, the rain is probably running off the top frame.

[Count Phil]

Sometimes they actually mean the WATER on the windows before it dries.

It took me a while to work it out. I confronted one of these 'streakers', had a look inside and they were still wet. I said 'where are the streaks?' She said 'look! the're all over.' DUH.

Just say ' yes, but the streaks dry clear'. They accept that.

[lee_dewing]

P.bowen
good point!

[windowwashers]

I was cleaning a house in the rain earlier this afternoon (wfp).

The next door neighbour came out to her car and said to me "you're not cleaning windows in the rain are you"? (stupid question :)...

I said "yes, with pure water it makes no difference, the windows will still come up clean"... She then asked for a quote for inside and out of her windows, she accepted my quote (£25 outside, £35 inside) and I'm doing her windows next week, and she's added on to my 8 weekly round!

Andy

You master conman!
Nice work.

Rain contaminates your pure water and leaves spots, I've had it happen loads of times.

Is that your way of saying you do not clean in the rain or is it you just do not like getting wets speaky, cleaning in the rain is a mind set issue, and one I am getting over, and defo now as have new van to pay for and the speeding ticket I got 10 mins after buying it 

[RO-Sheen]

I clean in the rain and never had a problem. In fact when customers occasionally confront me about it I explain that I rinse off with the pure water therefore not leaving any streaks. If they are still a bit unsure I tell them to give me a call tomorrow if you are not 100% satisfied. So far Ive never been called back!