[Davew]

........I hear from people is how fast their window cleaner is. They really don't like their cleaner doing the house in nine minutes! The other is how irregular they are "seems to turn up when he feels like it"and lastly "always turns up just before it rains". Never heard anyone say what a great cleaner they have.

[ronnie paton]

youve not spoke to my customers then

[Davew]

No, luckily you can't be in my area.

[ronnie paton]

honestly though how many customers are ever happy??

Iv had times when customers have told me how good a job iv done and reccomended me on to there neighbours and then 4 months later they both cancel just leaving a note in the window???

No explanation.

I think its quite hard making people happy, if you come often its "are you back already" if you miss a couple of weeks its"thought you had stopped coming its been ages".one min there singing your praises the next the cowboy £3 a house brigade is doin the job

Customers who would have them

[eddie d]

right on .they are just as fickle as us .and always want a better deal

[ronnie paton]

but sometimes that better deal just isnt all it that it seems god iv founf that out so many times!

[Paul Coleman]

When I first started window cleaning, a customer complained that I was too slow LOL.  Seems we can't win.

[Chris Cottrell]

In today's society very few people applaud your achievements , they always find your faults

[david68]

I get them moaning about the hose over the plants.

I try not to but some gardens are full of them

Dave

[Cleaner Windows]

ive just made a letter teling my customers there will be an upheavel while i re adjust my round to work better for me and i showed my mate (who isnt a w'cr) and he said "yeh nice letter, but I doubt you'll get a customer who really bothers if youre a bit late" lol I said to him hed be suprised cos most customers DO complain about even being a couple of days late, even when you explain that the weather has held you back they sometimes look at you like youre lying!!  : as shiner said "seems like we can't win" lol GRrrrr

[groundhog]

If you do a good job, your reliable and make an effort to be friendly with your customers then they will have nothing to complain about, thats what I have found anyway. 

[Neil_A]

I was due to do a job in 2 days on this buisness building... only 5 big windows would take about half hour...  I said to them £18 ....

I got a call today  "we dont want it done"  I said why "we have found another cleaner who will do it for £10

[Paul Coleman]

I was due to do a job in 2 days on this buisness building... only 5 big windows would take about half hour...  I said to them £18 ....

I got a call today  "we dont want it done"  I said why "we have found another cleaner who will do it for £10

A bit more notice would have been better.  Still, at least they took the trouble to contact you.  It's more than some do.

[tonyoliver]

 i was cancelled once i arrived at 10.00 not 9.45 the previous month she said  i thought you had given up
so i cancelled all the neibours as well 10 jobs lost as the traffic was slow
this can be a  real pants job sometimes

[windowwashers]

i was cancelled once i arrived at 10.00 not 9.45 the previous month she said  i thought you had given up
so i cancelled all the niebours as well 10 jobs lost as the traffic was slow
this can be a  real pants job sometimes

bad customers a group of like this, had that a few years back got undercut, year later they asked me back answer to that was a straight : NO THANKS. they asked why and the reply was I need regular work  "did say I could do them as one off for £25 a house", and you cost me last time and will never happen again.. got a few one-offs out of it

Steer well clear of people like this, would be my advice. 

[jouk45]

I get them moaning about the hose over the plants.

I try not to but some gardens are full of them

Dave

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