[Ian Gourlay]

Can not see where she is a difficult customer.

People do fall ill.

Ok her husband did not want to pay more, but the post gives no attempt to justify extra £15 and turn objection around.

As I have said Customer kept telephone number now lost to another cleaner.

[Paul Simpson]

I did not say she was a difficult customer. Just as others have suggested, better to have them cancel a few times but still get the job than not at all.
It was more the attitude, she tells me she expects the price may go up slightly, when I check the paperwork and notice the 10% seasonal discount which I only gave as it was so quiet in January I thought it only right I adjusted price to include the 10% given, they still had approx. £35 of discounts.
I think I''ll go with Lionheart on this one in that if they arguing over the price 5 months later then they are going to argue over the finished clean. I will not feel satisfied doing the job and will probably feel awkward whilst there.
I will just put this one down to experience.

[Steve Chapman]

I ring her back and explain the price difference and she shouts to her husband the new price, I hear him mumbling something and she repeats what he said, "my husband says the job is there at the original price to be done, if you don't want it we'll find someone else to do it".



It's a bit of cheek for someone to say that after cancelling twice and five months have passed and she said she understood if the price has gone up, they are just taking the mickey !

£152 is a good price for 3 bed house and £15 is only 10% rise, all seems fair to me.
I've had customers pay me extra when they've had to cancel as they know its a waste of your time and messes you around!

These are the sort you want, not the ones that treat you as dirt and think they can knock the price down all the time.


regards
steve

[Paul Simpson]

UPDATE

Just a quick update for anyone whose interested. Customer phones me back yesterday morning asking if I can still do the job for them this week at the new price.
Luckily I was free today and I've just got back from doing the job.
I was polite, kept my mouth shut  and did a thorough job and customer was very pleased, says she'll recommend me to others and probably will have me back in 12-18 months as per my recommendation.
Even got a £5 tip. 
So all's well that end's well.

[Robert Watson]

Hey, a result 
Nice one Paul

[Robert Watson]

Similar thing happened to me last week.
Wife happy with my quote, when the husband comes home, he goes " HOW MUCH  " ( Sounds like myself)
She phones me back "were getting more quotes"
I said, I could knock off 20 Quid, so she booked.
When she saw the result and the whole process being carried out, she paid me my original price. 
May the diplomacy be with you.
Rab

[Geoff Jewkes]

I haven`t readthis post properly but as regards "old quote same price " I would say yes. Goodwill can go a VERY long way