Hi Guys
Just out of interest how do you sell this method of cleaning to the public I have spoke a few times to my customers about pure water cleaning and the responce was negative I must say.
What makes it harder is to say the 1st clean wont come up clean I really want to get into peters system but worried it wont pay people are quite hard to turn. I find if you talk to customers about H&S the reply is not my problem if they are not getting results for what they are paying for
Cheers
Alan
Alan I think a lot is to do with what type of customers you have. If you have terraced council houses you will get some resistance, as they are usually older people and in all day, they think a window cleaner should have a bucket of soapy water and a ladder. The private houses are usually people who are out working, and some have already seen the pure water being used on their work or office, they come home at night see the slip telling them the windows have been done and they are quite happy.
Most of my domestic customers fell into the second bracket, any I seen, or any that questioned the way the windows were being cleaned, were explained to the way the system worked, they trusted me enough to accept what I said, I told them if they had any problems to give me a call and I would be back straight away to redo them. None ever called.
If most of your customers are the terraced houses then you may want to forget a pole system, or you can keep cleaning the houses with your ladder and look for other work to replace the work you have.
I have heard of people giving the customer plenty notice, and giving them a leaflet explaining the process, but I personally leapt into it head first, it was all or nothing, I couldn't climb a ladder when I had a pole that could reach the glass. BTW I cleaned everything with a pole and squeegee before I got into the pure water, so at least my customers were used to seeing the pole.
You shouldn’t have any problems with commercial work.
Peter Fogwill
www.window-tools.com