I used to clean the windows for a white foreign lady who moved in with her white English boyfriend. He was an older gentleman.
I get asked to quote for windows.
Massive place on the Wentworth Estate. The house is a bit if a state. He spent about 10 minutes grilling me on who I was, who he does and doesn't allow on his property, he's very particular who he has etc. I don't mind being asked questions but his attitude was one of contempt really.
I walk round, price windows first clean at £340 (hadn't been done in a year and were filthy) and gutters for £360. Explain we do windows every 8 weeks and price will drop slightly after the first clean. He said he used to have someone do them off a ladder once a year, it used to take the chap 2 days. I said we may be able to do 12 weekly but as a company we are very particular who we work for, we don't take on just any old work.
He says he is retired so needs to watch his pennies. Asks if I will do it for £600. I said you've just knocked £100 off the price. We eventually agree on £650.
So after a few days I'm thinking I really don't want or need this job then I get a text from her saying 'Charles thinks your offer is a little high, he will do it for £600'.
One, it wasn't an offer, it was the price. Two, I haven't asked him to do anything. So I politely reply saying we are too busy to take on this job and that there's plenty of cheaper companies in the area who would do it for less as price seems to be the issue.
Sometimes you just know a job will be aggro, and something will always happen as you're trying to be too careful or you're too worried - that's when mistakes happen. Best just to walk away.