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Tosh

  • Posts: 2964
Re: customer saying their door is flaking after we cleaned it for 6 years...
« Reply #20 on: February 28, 2017, 04:25:52 pm »
Whenever I clean the front doors you can see the doors change from a softwood, warped and decaying edifice to a hardwood, built for endurance, piece of precision engineering that never, ever leaks water even through the letter-box. Ever.
*A HISTORY OF THE UNIVERSE - THE SHORT STORY* 'Hydrogen is a light, odorless gas, which, given enough time, turns into people.'

Richard iSparkle

  • Posts: 2491
it looks like a lot of you chaps were right and it does look like the doors on the estate are all rubbish. to put it in context these homes are £300 000 plus builds.

Having looked at a lot of the other homes, they have the exact same door, and probably 50% of them are showing very bad wear and tear and flaking. Most a lot worse than our client. what is more, we have another client, same estate and same door, who we've been cleaning exactly the same amount of time, and their door looks fine.

i took some pics and will give our client a call back this morning with this new info.

it shows it clearly wasn't our cleaning that was the cause.

thanks for your help guys :)
iSparkle Window Cleaning

www.isparklewindowcleaning.uk

Smurf

  • Posts: 8538
it looks like a lot of you chaps were right and it does look like the doors on the estate are all rubbish. to put it in context these homes are £300 000 plus builds.

Having looked at a lot of the other homes, they have the exact same door, and probably 50% of them are showing very bad wear and tear and flaking. Most a lot worse than our client. what is more, we have another client, same estate and same door, who we've been cleaning exactly the same amount of time, and their door looks fine.

i took some pics and will give our client a call back this morning with this new info.

it shows it clearly wasn't our cleaning that was the cause.

thanks for your help guys :)

And how much are you charging for this pain in the arse custard?
Next he/she will be wanting a new door from you. lol

dave f

what ever you do don't offer to repaint it  that's a admission of guilt.

Richard iSparkle

  • Posts: 2491
what ever you do don't offer to repaint it  that's a admission of guilt.

i was surprised but the doors aren't wooden. i think its a resin door

its definitely not us, now I've seen the rest of their neighbours doors so wont be offering to pay. I've advised they call the manufacturer

 
iSparkle Window Cleaning

www.isparklewindowcleaning.uk

dazmond

  • Posts: 24453
what ever you do don't offer to repaint it  that's a admission of guilt.

i was surprised but the doors aren't wooden. i think its a resin door

its definitely not us, now I've seen the rest of their neighbours doors so wont be offering to pay. I've advised they call the manufacturer

good man.its defo not our fault the doors are rubbish.ive had a few customers who have had doors replaced by the manufacturer.
price higher/work harder!