Its always disappointing when you expect the same level of service as your used to. The three companies i use are;
For traditional i use soapnational.co.uk. great customer service and if u place order on phone and depending on order, they will pick the cheapest option for you. Never had a problem with them over 14yrs.
Pure freedom, i traveled to them for my diy wfp kit when i first switched. After that any order ive placed as normally been next day delivery and certainly not more than 2.
Tho never really see them spend time on this forum.
Gardiner, dont think anyone has a bad word to say about them really. As we know, Alex dabbles on this forum as well