[richard groves]

Mine stopped working this afternoon, jammed in the on position so fortunately able to continue working. But as I have a tubeless kit fitted also its going to be a ball ache to remove it and check to see if its un-jammable.
Has this happened to anybody else yet ? can it just get stuck and be freed or is it more the case just replace it ?
( 6 months daily use ) Thanks.

[Smurf]

Never use one but I'm sure if you contact the supplier they will send out a replacement for you.

[richard groves]

So, I've taken it out of the pole but not removed the hose ( I need to work tomorrow and don't have time to faff about replacing fittings or putting a flow valve back on reel hose ) .The mechanism still works when you pull it but does not turn water off so guessing its shot as its a sealed unit . 
Anybody else had one fail yet ?
Looked on exceeds website and can see nothing that mentions a guarantee 
Top product though - 6 months issue free. Saved me so much in water and time in the working day - not looking forward to working tomorrow without it now 

[Lee GLS]

There is an o ring that pops off inside you can take them apart, but if you contact Steve he will post you out a new one under warranty.

[richard groves]

That's good to know Lee, thank you.

[steven jonesg]

So, I've taken it out of the pole but not removed the hose ( I need to work tomorrow and don't have time to faff about replacing fittings or putting a flow valve back on reel hose ) .The mechanism still works when you pull it but does not turn water off so guessing its shot as its a sealed unit . 
Anybody else had one fail yet ?
Looked on exceeds website and can see nothing that mentions a guarantee 
Top product though - 6 months issue free. Saved me so much in water and time in the working day - not looking forward to working tomorrow without it now 

Hi Barry,

Email your address to me @ sales@ex-ceedinnovation.co.uk
I will send a new one right away.

Steve.

[M & C Window Cleaning]

So, I've taken it out of the pole but not removed the hose ( I need to work tomorrow and don't have time to faff about replacing fittings or putting a flow valve back on reel hose ) .The mechanism still works when you pull it but does not turn water off so guessing its shot as its a sealed unit . 
Anybody else had one fail yet ?
Looked on exceeds website and can see nothing that mentions a guarantee 
Top product though - 6 months issue free. Saved me so much in water and time in the working day - not looking forward to working tomorrow without it now 

Hi Barry,

Email your address to me @ sales@ex-ceedinnovation.co.uk
I will send a new one right away.

Steve.

That's what I call service.

[richard groves]

Thank you Steve, just sent you an email.

[richard groves]

So, I've taken it out of the pole but not removed the hose ( I need to work tomorrow and don't have time to faff about replacing fittings or putting a flow valve back on reel hose ) .The mechanism still works when you pull it but does not turn water off so guessing its shot as its a sealed unit . 
Anybody else had one fail yet ?
Looked on exceeds website and can see nothing that mentions a guarantee 
Top product though - 6 months issue free. Saved me so much in water and time in the working day - not looking forward to working tomorrow without it now 

Hi Barry,

Email your address to me @ sales@ex-ceedinnovation.co.uk
I will send a new one right away.

Steve.

That's what I call service.

+ 1 

[stevon]

mine jammed also last week,sent it back at my own expense(signed for)also sent an email-that I would cover postage???no response,will have to wait & see!!,

[stevon]

already got in touch-sending one Monday-perfect-thanx steve

[duncan h]

mine jammed in the off position on 2 occasions. Threw it van and dug my old innovation pole and aqua dapter out. Finished days work then tried it again. All ok odd