I have had a Pheonix 26 for 3-4 years it is now due for replacement, We also carry CLX27's which are best value for money IMO and reach most residential windows
There were a few teething problems with the Pheonix to begin with but these were quickly resolved by facelift,
The Pheonix was always the first choice due to shortest collapsed length, Lighter weight, More rigid & anti catching / Pinching clamps..The Pheonix 26 very similar in weight and collapsed size to Gardiner SLX / CLX 22 but can reach an extra floor!
I did consider the SLX30, but decided it was to long when collapsed, SLX 22 not long enough, Now if Gardiners offered carbon version of the CLX27 it would be a tough choice!!!