[Clever Forum Name]

Someone got out of the wrong side of the bread.

I don't think Alex deserved the toasting.

I think that I can handle the grilling though 

He's really just trying to butter you up.

Good to see Dave using his loaf to maybe get a discount on a bare pole.

[Clever Forum Name]

If it's a carbon material it will wear,the metal clamping points on the pole almost eliminate this,the pole does not need to be altered in my view being able to clamp at any position.They are so light even with the top section fully out working from a side angle the weights not noticable,I have never had a problem with not being able to clamp the pole in any other position I can't see the advantage

As always a positive post from NWH, thank you for your opinion. Am I correct in thinking the new poles will not have the metal banding? Will the clamping points only be a tiny proportion at the top and middle of the pole again?
I looked on Gardiners website last night and noticed a few more items disappear without trace. The decent pumps are gone, the decent thermal minibore hose is gone, the gooseneck scrapers and scouring pads are gone. All the decent ideas that get promoted on his site never seem to last long and are replaced with sometimes cheaper alternatives which in my opinion are rubbish, not impressed with the supplier for continuity of stock.

Hi W

Thank you for your perspective about our continuity of stock. I will address the specific product points raised. Overall we are always striving to improve the quality of all products that we make or stock. The cost of the item virtually never comes into a product replacement decision.

Gooseneck Scraper and scrubbing pad - We still sell these Super-Scrapers - http://gardinerpolesystems.co.uk/all-products/water-fed-poles/brushes/brush-head-attachments/the-new-super-scraper-trade.html

Decent pumps - we still sell decent pumps - http://gardinerpolesystems.co.uk/all-products/pump-hose/wfp-delivery-pumps/aquatec-wfp-delivery-pump-100psi-1506.html - these ones replaced the previous Flojets we had sold for many years (not for cost reasons as we now have to buy over 500 units at a time instead of the previous 100 units and there is no unit cost saving) as Aquatec had managed to convince us that the quality of these Aquatech pumps is better (which we agreed with after a long test period) and also because we could have John Guest fittings built-in to them. We found over the years that the majority of customer service issues with pumps not performing as they should were because of incorrectly fitted hose connectors on the inlet side of the pump (air-leaks). These John Guest fittings remove this issue and also make the pump much quicker to install.

Thermobore - We replaced this hose about 2 years ago now mainly because of repeated quality issues in manufacturing. We switched back to a quality UK manufacturer and now our Microbore and Minibore hose is hot water rated as standard and we have found handles hot water better than our previous Thermobore hose. Interestingly the new standard hose is also more expensive to have made than the previous Thermobore.

Xtreme Pole - I feel that the new X3 is a much better pole than the previous version with metal bands - just my opinion, but it is based on over 12 months development and 5 months of real world use. The new pole does not need metal bands (just as an SLX does not need them) as it can clamp in any position along the sections length. It may look more boring, but it does the job better in my opinion. Once again this pole is not cheaper to have made than the outgoing model as it contains more carbon fibre than previously - the decision was made on performance not on cost.

Hopefully that has helped in providing my perspective on the continuity of our stock range 

Perfect reply Alex. Looking forward to series 3 extremes !

[Alex Gardiner]

Alex, how much can you do the 35'Extreme for in your sale - bare pole, no hose, no brush, no gooseneck etc just the pole and no pen? (With loverly metal bands).


ps. I must say the pens have improved and are a step in the right direction.

You have my email address - drop me a line 

[ChumBucket]

Anything but an extreme brush on these poles puts loads of stress on the clamp bodies,use a heavy brush with this pole and it will start to split below the clamp lever over time.

Utter nonsense! A heavier brush might counter some of the benefit of such a pole but will make zero difference to clamp integrity over and above any other pole.

[NWH]

It makes no difference to the way the pole clamps on the section,look at your pole under the clamp there is a thin gap just above the body of the section that slides over the top of the pole.if you use a heavy brush on these poles it puts a lot of strain on this plastic and can cause it to split I know this coz it's happened to me twice and I'm very careful with my poles.A heavier brush in an extreme pole will weaken the base of each section over a shorter time than it would with an extreme brush you can feel when in use its putting more strain on the pole. I don't find it an issue with the clamps themselves that's not a problem it's the part of the pole below the red band and the clamp body that takes the brunt of a heavier brush.

[windowswashed]

appologies for getting out of bed the wrong side the other day. Thank you Alex for an in depth explanation of things,......nice of you to take the trouble to respond with an informative reply in great depth, thank you. Do love using the scrapers with the pads and as I couldn't find them the other day I managed to seek an alternative to yours that are better by accident. They are like very thin sponge like scourers for removing bugs in large sheets that are cut to required size and are very good on glass with minimal effort that don't clog as quickly so less fear of scatching any glass. Miss the flojet pumps as they are better than shurflo pumps if using heated water and do miss the red thermobore as it doesn't delaminate like normal microbore hose does after a while. Still can't understand why you would replace steel banded extreme poles which barely wear with ones that don't have that modification, just seems like a step backwards for a lighter, more rigid pole, which doesn't seem like a step in the right direction but that's just my opinion and this is a forum where people can air their constructive opinions which aids improvements in the wfp industry for the better 

[Alex Gardiner]

appologies for getting out of bed the wrong side the other day. Thank you Alex for an in depth explanation of things,......nice of you to take the trouble to respond with an informative reply in great depth, thank you. Do love using the scrapers with the pads and as I couldn't find them the other day I managed to seek an alternative to yours that are better by accident. They are like very thin sponge like scourers for removing bugs in large sheets that are cut to required size and are very good on glass with minimal effort that don't clog as quickly so less fear of scatching any glass. Miss the flojet pumps as they are better than shurflo pumps if using heated water and do miss the red thermobore as it doesn't delaminate like normal microbore hose does after a while. Still can't understand why you would replace steel banded extreme poles which barely wear with ones that don't have that modification, just seems like a step backwards for a lighter, more rigid pole, which doesn't seem like a step in the right direction but that's just my opinion and this is a forum where people can air their constructive opinions which aids improvements in the wfp industry for the better 

 
Sounds interesting about the abrasive pad material - where did you source it from?

We do not sell the Shurflo pumps - I would agree they are not as good. We now sell the Aquatec pumps which are more powerful than the Flojet pumps we used to sell.

Have you tried any of our current yellow Microbore - since introducing it nearly two years ago we have not had a single case of it delaminating when using hot water. In fact it has given us less quality issues than the red Thermobore we used to sell.

I suppose with the new X3 Xtreme poles time will tell as to whether my decision and new design is better. In testing it has always been the preferred pole in use and I believe that it will outlast a metal banded pole if looked after in the same way. I have not made the design change in order for clients to have to replace their poles more often in fact I believe the opposite will be true.  We will still be supporting the older style poles with section spares for some time to come. On one hand it is great that so many of our clients like one of our current products and get on so well with it - on the other hand it makes it harder to introduce a new model 

The forum is a good place to air such thoughts and it is also a good place for me to be able to interact with clients as well. I think it is always good to be able to share thoughts back and forth.

[Afterglow Window Cleaners]

Alex, I need a new section 1,2 & 3 for my xtreme 25, when will the new X3 spare sections come into stock? cheers, Gary

[Alex Gardiner]

Alex, I need a new section 1,2 & 3 for my xtreme 25, when will the new X3 spare sections come into stock? cheers, Gary

We already have the spares for the current specification of Xtreme poles in stock.

Spares for the new X3 version will probably be in stock in about 3-4 weeks time.

[aztec]

i have been using gardiners products for years now and consider them the best in the market for all of our window cleaning needs.
I have so much respect for Alex and his attitude to the industry and will continue to use his company with my full trust and respect in his products. ( and no i am not on commision or ever met Alex!)
keep up the great work, not just Alex but all of his team

Lee
Aztec window cleaning
p.s grippatank are the best system and  fitters BAR NONE aswell!
credit where credits due