I turned up to clean a job the other day.
To give you all an impression of what this old bloke is like, he originally called for a window quote and i gave him the price. "Oh but we're pensioners, we can't afford that. How about every other month". I agreed to this at no extra cost than monthly.
Turned up to clean the windows and he asked if i could do the guttering aswell. As i was in the early stages of building my round and wasn't that busy i agreed. Was charging £20 per side then so it was a £60 quote. Plus windows should have been £72 total. He nearly had a heart attack and in the end i agreed to do the lot for £52. He begrudgingly agreed to this.
After i finished the clean he and his missus were well impressed and decided that they would have the windows cleaned monthly after all.
Every month since then i dreaded going round to clean his windows because he would always try and get me to do the job for cheaper but i insisted that they were £12 or not at all.
Started offloading my ladder the other day and he comes to the front door. "I haven't got any money for you today". That's ok i tell him, i'll leave you an envelope and you can send me a cheque. "No, don't want them done, they're rubbish". I asked him what was the problem and he said they were smeared and streaked everywhere.
Even though i know (or hope so) that this is complete C**P. I haven't had a single complaint since starting up, i actually let this old T****R get to me and started to doubt myself. For the rest of the day i was re-checking all of my work just in case i was leaving smears on the panes.
The point to this is, i was wondering how any, or all of you have coped with being dumped by a customer because of complaints about your work. Do you think you were genuinely dumped and did you let it affect you in any way.
Boy am i glad i got rid of that one.
Sunshine