[Leeds]

Hi lads,  needing your experience on this one...

If customers don't pay through the bank within 3 days, I send them a text reminder to pay, and again in 3 days if still waiting.

Have you found that texting at certain times in the day or week get more people to remember to pay? Like evenings or weekends etc? Which gets more response?

Thank you

[Smudger]

We don't really text, but we email if that fails then it's a phone call, this pretty much sorts it out, any persistent offenders then get a letter asking for payments in advance or the service will be terminated

HTH
Darran

[tlwcs]

Sunday evening about 8pm. I found this to be best
A standard text sent to anyone who owes from that week and the weeks before.
Always offer  Gocardless to the persistent in a text
Tony

[samson]

We normally find a baseball bat works better than a text 

[Leeds]

We don't really text, but we email if that fails then it's a phone call, this pretty much sorts it out, any persistent offenders then get a letter asking for payments in advance or the service will be terminated

HTH
Darran

Do you have most people on direct debit Darran? Or they just mostly pay on time?

[Smudger]

Around 20% are on go cardless, with another 25% paying online, the rest are cash/cheque on the day.

Think we are very lucky with our customer base, out of 1200 I can only think of around a couple of dozen  that are slow on a regular basis.

Darran

[Rich Wilts]

We don't really text, but we email if that fails then it's a phone call, this pretty much sorts it out, any persistent offenders then get a letter asking for payments in advance or the service will be terminated

HTH
Darran

Smudger can you put a copy of the wording up for that please?

[Smurf]

Something like "Pay up or we will send the boys around" maybe 

If you state on your invoice terms of service regarding payments a late payment charge you are then lawfully allowed to also add on a late payment charges (interest & added admin costs) to the bill.

http://www.lawdonut.co.uk/law/contracts-disputes/debt-recovery/interest-on-late-payments

http://www.lawdonut.co.uk/law/contracts-disputes/debt-recovery/claiming-statutory-interest-on-your-debts