First post by Tosh sums up the reason why we declined to quote on the reel. There is a correct way to communicate when things go wrong, to arrive at a mutual outcome. Working with your suppliers even when things go wrong, as they do, builds respect and ultimately helps you to achieve your business objectives.
When its one sided and the customer can only see things his way and becomes demanding and unreasonable, abusive and threatening then I would rather not have that customer.
I would also like to add, we never requested the initial post to be locked. It was the forum's decision.
That kinda sums it up then.
IMO, it was a bad move to lock the thread on admin's part.