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duncan h

  • Posts: 1875
Gardiner SLX 25 split GUTTED
« on: November 05, 2014, 10:52:08 pm »
Gutted. My slx 25 has split at the bottom. I was pushing my extension on, as I do once a month, for the 2 houses I need it for.It just pealed up. Pole isnt  6 month old. I look after it and end cap is never off, other than putting extension on. Cant understand it

DeLuce

  • Posts: 1153
Re: Gardiner SLX 25 split GUTTED
« Reply #1 on: November 05, 2014, 11:09:47 pm »
I don't either!! It certainly doesn't look right. It looks crinckly somehow.
I think Mr. Gardiner will be interested in taking a look a look at that problem. Have you contacted Gardiners yet?

Dave Willis

Re: Gardiner SLX 25 split GUTTED
« Reply #2 on: November 06, 2014, 07:24:56 am »
You could glue that back down most likely.

Jonny 87

  • Posts: 3512
Re: Gardiner SLX 25 split GUTTED
« Reply #3 on: November 06, 2014, 07:40:28 am »
Get in touch with Alex. They have a great policy on under 12 month warrantys.
Vision Technician / Visual Engineer /  Vision Enhancement Operative /...........................................................OnlyUseMeWFP AkA Jonny the Windy Wesher

Richard ham

  • Posts: 190
Re: Gardiner SLX 25 split GUTTED
« Reply #4 on: November 06, 2014, 08:16:42 am »
im sure they are guaranteed for a short while
Www.plymouth-window-cleaners.co.uk

Alex Gardiner

  • Posts: 7744
Re: Gardiner SLX 25 split GUTTED
« Reply #5 on: November 06, 2014, 08:22:54 am »
Quickest way to cure this is to put some Super-Glue along the entire length of the splinter and then push firmly down wiping off any excess glue.

The reason this will have happened is that the base may have become slightly chipped or roughened and then when pushing in the extension it has caught on a small chip and created the splinter.

jonboywalton75

  • Posts: 2226
Re: Gardiner SLX 25 split GUTTED
« Reply #6 on: November 06, 2014, 08:34:30 am »
I snapped section two of my extreme on Tuesday,  I'm having a bad week!!!

Worse thing is its probably not under warranty as I have an Aquadapter fitted

duncan h

  • Posts: 1875
Re: Gardiner SLX 25 split GUTTED
« Reply #7 on: November 06, 2014, 06:55:51 pm »
Quickest way to cure this is to put some Super-Glue along the entire length of the splinter and then push firmly down wiping off any excess glue.

The reason this will have happened is that the base may have become slightly chipped or roughened and then when pushing in the extension it has caught on a small chip and created the splinter.
I can assure you Alex. It has never received any damage. The end cap is always on. I have only recently started window cleaning. Its probably has had the equivalent to 2 weeks work.
I will glue it, but its a fault, unless it came from you with a chipped end

Deangsi

  • Posts: 663
Re: Gardiner SLX 25 split GUTTED
« Reply #8 on: November 06, 2014, 07:48:05 pm »
gotta be honest mate i dont think these poles are up to as much as people think, tho my old slx 18 was brill couldnt fault it but the extreme pole iv got not the new one thats come out the previous is absolute crap 3 sections completly broke all at once cleaning a 3rd story window fair doose to gardiners tho they replaced the sections for me but just 6 months or so later and i fear its gunna go soon its gone really thin very quick the sections slide down and i have to tighten them all the time and its those new clamps to. when im cleaning its making a cranking noise. im going to order a clx 18 and retire it for 3 story only. the clx 18 is a brilliant pole faultless

Alex Gardiner

  • Posts: 7744
Re: Gardiner SLX 25 split GUTTED
« Reply #9 on: November 06, 2014, 09:15:12 pm »
Quickest way to cure this is to put some Super-Glue along the entire length of the splinter and then push firmly down wiping off any excess glue.

The reason this will have happened is that the base may have become slightly chipped or roughened and then when pushing in the extension it has caught on a small chip and created the splinter.
I can assure you Alex. It has never received any damage. The end cap is always on. I have only recently started window cleaning. Its probably has had the equivalent to 2 weeks work.
I will glue it, but its a fault, unless it came from you with a chipped end

If it is this new then we can arrange collection to carry out a warranty examination and replace where needed. I thought looking at the photo that I could see some edge damage on the end and thought the pole was older - I must have been mistaken with what I could see on the photo. If you could give the Office a call in the morning and we can arrange a courier collection.

Alex Gardiner

  • Posts: 7744
Re: Gardiner SLX 25 split GUTTED
« Reply #10 on: November 06, 2014, 09:31:24 pm »
gotta be honest mate i dont think these poles are up to as much as people think, tho my old slx 18 was brill couldnt fault it but the extreme pole iv got not the new one thats come out the previous is absolute crap 3 sections completly broke all at once cleaning a 3rd story window fair doose to gardiners tho they replaced the sections for me but just 6 months or so later and i fear its gunna go soon its gone really thin very quick the sections slide down and i have to tighten them all the time and its those new clamps to. when im cleaning its making a cranking noise. im going to order a clx 18 and retire it for 3 story only. the clx 18 is a brilliant pole faultless

Hi Dean

The pole that Duncan has is an SLX not the Xtreme that you now have.

The Super-Lite Xtreme poles are a very different pole to your original SLX pole. The Xtreme is a lightweight and rigid pole option offering more user convenience than our original Super-Lite Modular pole. They are also more robust than the Super-Lite modular poles. However they are still a thin wall ultra-lightweight carbon fibre pole. This does give excellent weight to length ratios along with excellent rigidity compared with standard carbon fibre poles. It does mean however that they are not as robust or wear resistant as standard telescopic carbon fibre poles such as the SLX and Super-Max range of poles.

This means that in practical use they do need to be looked after and maintained to a far higher standard than their cheaper siblings. As stated in the pole user guide (see below), we recommend the following cleaning and maintenance schedule.

Cleaning Schedule:
1. Keep the pole as clean as possible at all times. Wiping the pole hose after each use will reduce the amount of dirt entering the pole. A wipe with a cloth as you are coiling the hose away is sufficient.
2. Hose the pole down once a week or after working in gritty or sandy environments. To do this, either hose up from the base of the pole with all clamps open or undo clamp bolts until loose and slide sections apart to clean between the sections.
Servicing Schedule:
1. In addition to the above schedule we would recommend fully taking apart the pole every 2-3 months to clean and service. Undoing the clamps bolts until loose will allow the sections to slide apart.
2. Whilst apart, clean and dry all sections and check and replace, if needed, the stop-indicator tape and the wrap of tape at the base of each section.
3. Additionally, a spray of dry-film PTFE spray over the overlap area will improve the life of the pole. DO NOT USE OIL-BASED LUBRICANTS SUCH AS WD-40 or GT-85

If the above is meticulously followed then the Xtreme poles can have a good lifespan. However if it is not followed and the poles build up abrasive dirt between the sections, these poles can wear in as little as 6 or 7 months in regular daily use with the most used sections wearing the fastest.

Another factor is that this is your main pole used which means 100% of the wear and abrasion is on this lightweight pole. Many users of such poles have a couple of different sizes which spreads the wear across the poles. Your section broke after a year of use which is not unheard of with an Xtreme pole that is an only pole in everyday use. The other 2 sections only broke when the pole then fell following the first section breaking. Of course an SLX pole with heavier thicker wall section would last many times longer if maintained according to the instructions - it would not be as easy to use though.

Another point that needs careful attention as mentioned in the pole user guide, is the joint stop indicator tape and the base wrap of tape -  this needs to be checked and if needed replaced (in both positions) every 2-3 months. If not replaced when worn then the carbon on carbon wear will accelerate in the internal wearing on the sections. The tape may seem fairly low-tech, but it does provide excellent internal abrasion resistance.

I hope that above has helped explain the difference between the two poles and their life expectancy.

stracey

  • Posts: 100
Re: Gardiner SLX 25 split GUTTED
« Reply #11 on: November 07, 2014, 12:45:17 pm »
Question to Alex, could it be possible to fit all the sections with the end rings that come on the bottom sections of the extreme poles?  This would stop carbon to Carbon wear and protect the ends from splattering, just a thought! Ps slx poles are very durable and all my workers use them, great! Extreme pole is my pole ( the boss ) I give this constant maintenance, it pays y back ten fold, thanks for making my working day a lot less of a strain.  :)

duncan h

  • Posts: 1875
Re: Gardiner SLX 25 split GUTTED
« Reply #12 on: November 07, 2014, 07:18:17 pm »
Quickest way to cure this is to put some Super-Glue along the entire length of the splinter and then push firmly down wiping off any excess glue.

The reason this will have happened is that the base may have become slightly chipped or roughened and then when pushing in the extension it has caught on a small chip and created the splinter.
I can assure you Alex. It has never received any damage. The end cap is always on. I have only recently started window cleaning. Its probably has had the equivalent to 2 weeks work.
I will glue it, but its a fault, unless it came from you with a chipped end

If it is this new then we can arrange collection to carry out a warranty examination and replace where needed. I thought looking at the photo that I could see some edge damage on the end and thought the pole was older - I must have been mistaken with what I could see on the photo. If you could give the Office a call in the morning and we can arrange a courier collection.
It did have a small mark on it. Not doing without a section mate lol. Only got 1 pole. The bit that shocked me was how easily and quickly it ripped up the pole. Only putting another section on. Literally about 5mm in. It looks like its make up in a circular motion not length ways