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Customers that move out.
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Gurdy
Cleanitup Full Member
Posts:
41
Customers that move out.
«
on:
January 09, 2014, 08:12:39 pm »
When one of your existing customers move out how many of you go and introduced yourselfs to the new owners of the property. . Very rarely do I ever do this myself as pick new work up on a regular basis.
Gurdy .
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robertphil
Cleanitup God
Posts:
1511
Re: Customers that move out.
«
Reply #1 on:
January 09, 2014, 08:15:34 pm »
be daft not to
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supernova77
Cleanitup God
Posts:
3547
Re: Customers that move out.
«
Reply #2 on:
January 09, 2014, 08:17:10 pm »
Yes. I always do.
It's never guaranteed that they want to continue though - but I would say 75% do.
Andy
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Klean07
Cleanitup God
Posts:
3244
Re: Customers that move out.
«
Reply #3 on:
January 09, 2014, 08:18:05 pm »
I normally give the custie a leaflet or business card to leave for new owners which nearly always gets me in.
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kkleanwindowcleaning.co.uk
Joey Eastwood
Cleanitup God
Posts:
400
Re: Customers that move out.
«
Reply #4 on:
January 09, 2014, 08:28:22 pm »
Do a few houses on an area where 75% is rented, try and avoid rental houses if I can but on that estate it's always one in and one out.
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when life throws you water, clean windows
PoleKing
Cleanitup God
Posts:
8974
Re: Customers that move out.
«
Reply #5 on:
January 09, 2014, 09:53:07 pm »
Always leave a card for the new owners on last clean.
If I'm there and the new owners aren't in I just clean.
At worst I've done a free clean.
Never had any issue with it so far.
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www.LanesWindowCleaning.com
It's just the internet. Try not to worry.
Griffus
Cleanitup God
Posts:
1942
Re: Customers that move out.
«
Reply #6 on:
January 09, 2014, 10:21:13 pm »
Last one that moved out did so without settling!
Only moved to Italy tho, so sure they'll get aroung to paying. Horses head in the post
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dazmond
Cleanitup God
Posts:
24451
Re: Customers that move out.
«
Reply #7 on:
January 09, 2014, 10:56:22 pm »
i told a custy the other day whos moving to leave my card but not tell the new owners the price i charged her(£22)as i wanted to put them up to £30 a clean.she agreed!
im cleaning her new property once she gets settled.
i always knock on new owners if its near other work.i put the price up 99% of the time as well.
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price higher/work harder!
Scrimble
Cleanitup God
Posts:
2052
Re: Customers that move out.
«
Reply #8 on:
January 09, 2014, 11:07:59 pm »
yes always knock and speak to the new owners, 9 times out of 10 the accept, i always increase the price
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colin bird
Cleanitup God
Posts:
1245
Re: Customers that move out.
«
Reply #9 on:
January 10, 2014, 08:38:24 pm »
I always go to see the new owner I also ask the original customer where there moving to,if you don't ask you won't get
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Customers that move out.