info: Welcome to Aviva. We are connecting you to the Web Help & Support Team
info: You are now chatting with 'Niki'
Niki: Hi Damien, you're chatting with Niki an Aviva Direct advisor. How may I help you today?
Damien: Hi I need to check my policy hasn't been changed. Do you still cover water tanks in window cleaning vans.
Niki: Please bear with me I am just looking into this for you
Damien: Ok, thank you.
Niki: May I please take your policy number?
Damien: I don't have that to hand.
Niki: In that case can I please take your full name address and date of birth I will find the policy that way
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Damien: ############
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Damien: ############
Niki: Thank you. Please bear with me for a few moments whilst I look into this for you.
Niki: Thanks for waiting there Damien, I can see from the notes on your policy that our underwriters confirmed cover for the water tank and there have been no changes
Damien: Is there anyway I can have confirmation of that in an email? Please?
Niki: It is on your policy documents, also when you press close chat it will ask if you want this chat emailed to you this will be confirmation
Damien: Perfect. That's great. Thank you.
Niki: Is there anything else I can help you with please?
Damien: Nope that's all thanks.
Niki: Take care and enjoy the rest of your day
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