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home6442

Re: Argghhhhh after 1st clean "i dunno if they need doing monthly"
« Reply #20 on: September 25, 2013, 01:02:04 pm »
If I had turned away all my customers who had dirty window frames I would be out of business.
You need to remember that not all window cleaners clean the frames, so a property could have had a
window cleaner for years and the frames could still be filthy.
At the end of the day you still made more hourly than most.
When building a round treat all cleans as a opportunity to show how good your services are.
I wouldn't charge extra for a first clean until I had a full round and no longer needed the work.
If a neighbour thinking about taking you on gets talking to your customer then asks the price, she might
think your overpriced as you can be sure the customer wont tell her it was a one off price.
Look after your reputation first the money will then follow.
If this job leads to more work which it might do then what is there to complain about.


H20cleaning

  • Posts: 2098
Re: Argghhhhh after 1st clean "i dunno if they need doing monthly"
« Reply #21 on: September 25, 2013, 02:41:00 pm »
Even though i could do with 150-200 more customers, any customer who is underpriced or messes me around i bin yhem straight away or put their price up.
I know yo many people who have undercharged themselves and put up with messers and it always comes round to bite you.
Price high from day one, and do a good job its very rare i loose custys, except this one but that was a mistake from me not to charge extra

roundbuilder

Re: Argghhhhh after 1st clean "i dunno if they need doing monthly"
« Reply #22 on: September 25, 2013, 03:44:30 pm »
If I had turned away all my customers who had dirty window frames I would be out of business.
You need to remember that not all window cleaners clean the frames, so a property could have had a
window cleaner for years and the frames could still be filthy.
At the end of the day you still made more hourly than most.
When building a round treat all cleans as a opportunity to show how good your services are.
I wouldn't charge extra for a first clean until I had a full round and no longer needed the work.
If a neighbour thinking about taking you on gets talking to your customer then asks the price, she might
think your overpriced as you can be sure the customer wont tell her it was a one off price.
Look after your reputation first the money will then follow.
If this job leads to more work which it might do then what is there to complain about.



I share the same values mate.. Good post

suds window service

  • Posts: 1151
Re: Argghhhhh after 1st clean "i dunno if they need doing monthly"
« Reply #23 on: September 25, 2013, 09:19:11 pm »
Stick your board in her front garden.
   make sure you cement it in!

H20cleaning

  • Posts: 2098
Re: Argghhhhh after 1st clean "i dunno if they need doing monthly"
« Reply #24 on: September 25, 2013, 09:37:17 pm »
Stick your board in her front garden.
   make sure you cement it in!
haha we both don't like messers do we dave!!