Its the feed back you leave, need to create doubt for other buyers They don`t like it. You can just about black mail them.They seem to thing they will loose a lot of income.You can also register a dispute with the seller to e bay.I have contacted reach to clean so let see were that goes.I also told him I would lay a complaint for misleading advert with e bay and a criminal charge because he is defrauding us guy in the U K as the advert says he will supply you from London and my heater came from a Chinese address.