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Neil Gornall

  • Posts: 640
It HAD to be our fault,
« on: October 16, 2012, 06:46:39 pm »
Had a new customer call today.....6 weeks after we did the job for the first time.

Hello is that Purerclean
Yes it is, hello.
You flooded my hall
I am sorry to hear that, How?
My front door leaks.
Ok I will make a note to clean the door by hand next time.
Thats not good enough you should not have done it.
I agree it should not have happened, but as its an external door we assume its weather tight.
Well you never cleaned the sills.
I can assure you we always clean the sills, however if we missed some dirt I am sure we will get it on our second visit.
Well my car is old and the paint is not good. You got your water on it and I had to pay a man to polish it out, he said the chemicals in your water did it.
We don't add chemicals, in fact our water is pretty much the same as rain water. Do you have problems when it rains?
Well my door leaked all down my hall.
Would you like to cancel our services.
I don't know, when are you due.
Why not call us when you need us next?
Ok Bye

 ;D I have a feeling we wont be going back  ;D
 
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richard jagger

Re: It HAD to be our fault,
« Reply #1 on: October 16, 2012, 06:53:26 pm »
These types should be shot at sunset.I had one yesterday, a total nut.
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Perfect Windows

  • Posts: 4309
Re: It HAD to be our fault,
« Reply #2 on: October 16, 2012, 06:58:07 pm »
I get a joyfully overwhelming feeling of relief when I lose people like that.
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TomCrowther

  • Posts: 1965
Re: It HAD to be our fault,
« Reply #3 on: October 16, 2012, 07:00:51 pm »
Imagine being married to something like that  :-[
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AuRavelling79

  • Posts: 26589
Re: It HAD to be our fault,
« Reply #4 on: October 16, 2012, 07:03:38 pm »
That's a classic! Especially the car bit!  ;D
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It's a game of three halves!

H2GoKent

  • Posts: 532
Re: It HAD to be our fault,
« Reply #5 on: October 17, 2012, 06:41:43 am »
I had one try and tell me I'd killed her plants, with water! ;D
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A manager is generally someone who has been promoted to the position by someone else who didn't see them as a threat.
Hence all people are promoted to the level of their incompetence

GB Window Cleaning

  • Posts: 3262
Re: New lesson learned!
« Reply #6 on: October 17, 2012, 06:48:48 am »
There types keep it interesting!
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[GQC] Tim

  • Posts: 4536
Re: It HAD to be our fault,
« Reply #7 on: October 17, 2012, 07:21:38 am »
Quote from: Gold on October 16, 2012, 07:03:38 pm
That's a classic! Especially the car bit!  ;D

True though believe it or not. If your clear coat is patchy, the pure water will spot the paint like mad. I had it on my old Berlingo. Mind you, just about anything would spoil the paint work on that. If his car is that old it needs a respray, simple as.
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Elfyn

  • Posts: 495
Re: It HAD to be our fault,
« Reply #8 on: October 17, 2012, 08:16:53 am »
Next time you wash your car or van rinse it off with pure water.
Best shine ever!  8)
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bumper

  • Posts: 872
Re: It HAD to be our fault,
« Reply #9 on: October 17, 2012, 08:32:55 am »
id tell him or her shove it up your arse,i got a customer moaning about price a detached house with conny 6 pound  every 2 week i put it up 1 pound and she said can i go monthly i said yes it will be 8 pound saving you 6 pound ok,next clean i cleaned it did a good job apart from a gutter braket falling from the conny ,just about to tell him ill fix it  he said cross us of your book,so i didnt tell him about the gutter. :)
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dazmond

  • Posts: 24451
Re: It HAD to be our fault,
« Reply #10 on: October 17, 2012, 08:39:06 am »
haha good one bumper!you never fail to make me laugh!!! ;D ;D ;D ;D ;D ;D ;D
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price higher/work harder!

Spruce

  • Posts: 8647
Re: It HAD to be our fault,
« Reply #11 on: October 17, 2012, 10:12:20 am »
Quote from: dazmond on October 17, 2012, 08:39:06 am
haha good one bumper!you never fail to make me laugh!!! ;D ;D ;D ;D ;D ;D ;D

Sometimes I also wonder if Bumper is really the same person as a window cleaner and  the poster.  He also gives me chuckle. ;D
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Success is 1% inspiration, 98% perspiration and 2% attention to detail!

The older I get, the better I was ;)

scud

  • Posts: 683
Re: It HAD to be our fault,
« Reply #12 on: October 17, 2012, 06:12:48 pm »
  Neil, what is the address of that one?

  Just a heads up, chances are I may get the call when they need cleaning again, damned if I can be doing with her.
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Neil Gornall

  • Posts: 640
Re: It HAD to be our fault,
« Reply #13 on: October 17, 2012, 06:18:51 pm »
Quote from: scud on October 17, 2012, 06:12:48 pm
  Neil, what is the address of that one?

  Just a heads up, chances are I may get the call when they need cleaning again, damned if I can be doing with her.
Yeh she may call you...................  just before I hung up I gave her your number  ;D
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scud

  • Posts: 683
Re: It HAD to be our fault,
« Reply #14 on: October 17, 2012, 06:19:57 pm »
  I'll recomend her a local company that can do carpets at the same time. ;D
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