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Shaun_Ashmore

  • Posts: 11382
Re: Texting
« Reply #20 on: July 21, 2012, 11:05:15 pm »
Kev when texting old customers do you still go out and go and audit before cleaning?

Shaun

Kev Loomes

  • Posts: 1353
Re: Texting
« Reply #21 on: July 21, 2012, 11:22:30 pm »
If its for the same items Shaun, then no. If its for other items we usually estimate and confirm prior to cleaning, but occasionally they may want a visit - which we dont mind doing because most of our clients are nice  ;D

We obviously still speak to them after texting! but funnily enough 2 jobs were confirmed without any talking - until we visited!

Allan Simmons

  • Posts: 327
Re: Texting
« Reply #22 on: July 23, 2012, 10:11:35 am »
Absolutely Kevin, text marketing works.

I was just cautioning about blanket texting without the unsusbcribe feature.  As you know we can export for texting from our system too, which is the 'safest' way to be sure you comply with data protection AND gives you al the reporting tools you mentioned.

Al.

Kev Loomes

  • Posts: 1353
Re: Texting
« Reply #23 on: July 23, 2012, 05:59:36 pm »
Absolutely Allan. I remember on tha Alltec day you mentioning that you have to:- export your data from your system into a CSV file (via Excel), then upload it to textmarketer and then carry out the texting that you require through the website.

Like I said the beauty of our program is that this can all be done within Cleaners Mate, making it so much easier & quicker via just a couple of clicks.

Kev

Allan Simmons

  • Posts: 327
Re: Texting
« Reply #24 on: July 24, 2012, 11:29:33 am »
We're working on a direct tie up Kevin, just trying to decide who to use as I'm not keen on the idea of forcing people to using just one supplier if done that way.  Especially as people tend to think it will be a kickback affiliate deal going off.

We already have some users using the export csv file and are using various different suppliers already, as each supplier has some unique little spin on what or how they do the reporting and other tools it gives you.  Someone is going to be disappointed when we decide who to use for the direct facility.  Still, it is only 4 or 5 clicks to get the csv file exported so they can still use their preferred existing supplier if they don't want to use whoever we choose to tie in with.  I think it's important people have a choice.  When we do tie up with someone I suppose the reporting could be pulled back directly into the client record using the API integration, which may persuade people to use the 'preferred' supplier rather than do the export to a different one, that would be a big benefit.

Al.