Same-went to clean for one of my customers, arrived and she is sitting in the back garden crying, asked what was wrong and her mum had died 3 hours earlier, mum was also a customer for one offs, I stayed and did the clean and tried my best to cheer her up and then refused payment and asked her to put it towards some flowers for her mum, she seemed overwhelmed by the kindness from a window cleaner, but we are all decent eh..?
Graham