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Steven Lawrence

  • Posts: 85
Terms & Conditions
« on: June 15, 2012, 03:57:32 pm »
How important are they? For instance, if your t & Cs say: "Any problems must be reported to <company> withing 24hrs" But the customer does not get in contact for 4 days, Can you quote the t & cs?
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Richard Joyce

  • Posts: 127
Re: Terms & Conditions
« Reply #1 on: June 15, 2012, 04:49:35 pm »
According to trading standards you are not allowed to say it must be reported in 24 hours if a problem arises from the cleaning that has taken place they are in there right to pull you up on it how ever long after it has been.
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Craigp

  • Posts: 1272
Re: Terms & Conditions
« Reply #2 on: June 15, 2012, 06:11:30 pm »
Why would you want to?

Call backs should be very rare, my last one was 8 mths ago, it was really pile reversal, but I re- cleaned it with a smile to keep them happy and they was happy.

It pretty bad to refuse to go back out, what kind of customer service is that.
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