[matty72]

customer has just called me, scratches on two windows, been cleaning her windows about a year, she said they weren't there before definately, i remember cleaning them and did nothing unusual, i cant prove i didn't do the scratches bloody annoying.

Best tips on how to remove scratches please people.

[dannymack]

I think you can buy glass paper to remove scratches as long as there not to deep. Prob caused by grit in ya brush perhaps rinse ya brush in a bucket of pure water occassionally !!!!

[matty72]

cheers if it was grit why did it do two totally different windows, it is suppose to be difficult to scratch glass

[Ian Lancaster]

My response to this is to give the customer the brush, then challenge them to scratch the glass with it on the promise that if they succeed I will pay for a replacement unit.

I've never paid out yet.

I firmly believe that it is virtually impossible to scratch glass with a wfp brush if it is used properly (this doesn't include scratches caused by rubbing the stock on the glass - but if you do that you should expect to have to replace the unit for being a total tw@t) so that's why I won't just pay up on the customers say-so.  You're going to lose the custy anyway, so don't throw away good money replacing damaged units that are none of your fault!

[matty72]

i hear ya i will check them tomorrow and decide then