Steve god know how they can not afford to put there prices up a little. My misses was the one who actually called the customer to quote her and she did say to her good luck on finding a good w/c in that area for £3-4 as we actually have a lot of bungalows in that area that have 6 windows and they are more then happy to pay the £9-10 that we charge. When my misses got off the phone she said to me"if £10 is too expensive why the bloody hell hasnt she asked her parents w/c to do it seemings they only charge her parents £6 for there massive 5 bedroom house" Im just glad the misses didnt say that to the customer lol....though i had to agree with the misses on that one...even though i didnt tell her that of course!!!!