I have a used system that was not purchased directlty from them (bought end of March). Initially there were a few issues with the system, one in particular led me to calling Brodex, this was late in the day, around 17:30 hours.
I sort of expected no one to answer because of the time. The phone was in fact answered by a really helpful guy named Paul. He really couldn't have been more pleasant, or helpful. This in spite of the fact that I told him straight away that I had purchased the system second hand, and not from Brodex. Between us we established what was required to fix my system.
Unfortunately following on from this excellent level of service, genuinely as good as I could have hoped for, a few problems followed. Delivery took a week, Paul chased and chased but whoever was dispatching messed up. In the end I received two identical shipments. I was told not to worry about returning the duplicate.
There were then more problems as the fittings in my system were not standard Brodex and so the replacements were no good to me. This was not Brodex's fault, nor problem, but again I felt they went the extra mile in trying to help me resolve the issue, in particular Paul.
Further issues: I am still waiting on a VAT receipt, from the beginning of April, despite chasing more times that I can remember.
Looking at their prices, they seem to be way higher than alternative sellers. I needed a replacement pump, which was £50 cheaper at The Cleaning Warehouse, no prizes for guessing where I purchased from, although I would like to have purchased from Brodex.
On a seperate note, I have a 250 litre system, so I enquired about doubling the size. One quote was for approx £800, the other for less than £600. Both seemed excessive for a water tank but the variation in price was a bit of a shocker. No consistancy, and that can lead to a lack of trust.
In summary, they are on their way to being a good supplier, but there are issues there with communication and their prices need to be reviewed, and more consistant.