[Cliff perkins]

I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.

[bad trippy]

I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.

DUMP move on

[Ian101]

I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.pes me of when they give you next to no notice. I did text her to say when would you like them doing next with no answer.
Ive bent over backwards to help this customer out in past and to be honest she is a pain in the harris so i wont bother texting her again.

DUMP move on

^{BIG FAT DUMP ................. NEXT LUCKY CUSTOMER PLEASE}

[Klean07]

I dumped one yesterday. When I arrived I saw a pair of hands closing windows but still knocked to check if dog was in house. No answer after two knocks so I carried on. Got everything out round back but after cleaning 3 windows a young face appeared at window to say "my dad says he doesn't want them done this time!! I was livid and told the teenager to tell his dad to get some other muppett to clean his windows!!

[G Griffin]

I just had a custie text me and say dont come tomoz wouldnt mind but it was a big job now i havnt got time to fill her slot.

 
Make time for that 

[Blue Frog Systems]

Speaking of dumps.... im going for one now .... if i poke it with a stick it might spell out this weeks customer whos getting dumped

[JRH]

Here is a Letter I sent our to a customer

We believe that the Ultra Pure water Fed Pole System allows us to clean in the rain and your windows will still dry out clear.
"Our Rain Satisfaction Promise" means: If you are not entirely happy with the clean after it has rained or on any other occasion we will pop back and clean your windows again.

HI Guys

I understand from Paul that he was turned away at the door because it was raining intermittently yesterday and told not to clean the windows. As you can see from the above which is taken from the FAQ page on my web site, I will honour any dissatisfied customer by coming back to clean any window(s) that seem to be of poor standard. You may be interested to know that with over 800 customers I’ve never yet had a call back.

I would like to think that you will in the future be happy to allow Paul or myself to clean your windows on the regular & reliable timetable despite the weather. As a result your white windows frames and sills will have not been cleaned for three months as it is not just the glass that is cleaned. As a rule we do not clean ¼ cleans (every three months) as we can’t offer the window cleaning at a price that the customer is happy to pay. The longer the window cleaning is left the longer it takes to clean hence we have to put the price up.

     Regularity & reliability is the bed rock of our window cleaning business

 With regularity customers get reliability, without regularity customers get
 unreliability which results in an infrequent bad window cleaning practice.

The big question that customers want to know when taking on a window cleaner is:

         “Am I going to get a regular and reliable window cleaner this time”

Please could you let Paul or myself know next time when we come to clean, if you would or would not like to continue with our window cleaning service so I can adjust my book accordingly.


Regards

Jason 

[magic moments]

Brilliant letter ,may I use this as a guide?

[JRH]

Sure thing

Jase