[Jim_77]

 

[BVC]

For the record. Just had my house done, I do my best to be a good guy but just cant stand people at the moment.

I am not a perfectionist, far from it, and I have always struggled with the middle ground. Today I had a choice to make... Pay the man, or, tear his face off. As I have a wife to care for and kids to be an example to, I paid the man.

Due at 9am, Rocked up at 10.15 Gone by 12.00pm £160.00 (4 bed house) If the job was done well wouldnt mind but it wasnt.

Will be buying my own gear and doing it myself. It "was" and I now know "still is" a no brainer!!!!

Good to see many of you have pride in your work and by your comments you show its not all about the money. For the few of you cowboys out there that think your clever, Well in a way I suppose you are, but remember you could lose your teeth at any moment so be careful out there.

BVC.

[Jim_77]

Was it the TM guy you mentioned before?  Did you see how he worked?  Whether he vacuume/pre-sprayed/agitated etc or did he just fire the machine up and start running the wand over the carpets?

I couldn't do a 4 bed house in 105 minutes if it was completely empty, let alone furnished

[neil 47]

My mate struggles to do one carpet in that time , honest

[AshWhite]

My mate struggles to do one carpet in that time , honest

Colin?

 

[Carpet Dawg]

For the record. Just had my house done, I do my best to be a good guy but just cant stand people at the moment.

I am not a perfectionist, far from it, and I have always struggled with the middle ground. Today I had a choice to make... Pay the man, or, tear his face off. As I have a wife to care for and kids to be an example to, I paid the man.

Due at 9am, Rocked up at 10.15 Gone by 12.00pm £160.00 (4 bed house) If the job was done well wouldnt mind but it wasnt.

Will be buying my own gear and doing it myself. It "was" and I now know "still is" a no brainer!!!!

Good to see many of you have pride in your work and by your comments you show its not all about the money. For the few of you cowboys out there that think your clever, Well in a way I suppose you are, but remember you could lose your teeth at any moment so be careful out there.

BVC.

What exactly did he do that you are not happy with? some stains still there? carpets wet for a long time? How did he clean the carpets?

he cant have done a  good job in that short amount of time.

[L.Doubtfire - The Blade Runner]

BVC, I thought you said he quoted you £180.including rugs.
Was he allowing £20 for the rugs so he just did the carpets
For £160 :


Lewis  Doubtfire

[BVC]

Hi guys.

Firstly sorry for the aggressive tone. I am not really like that. I dont normally drink and I had a sherbert with the wife last night and thought I was Don Corleoni.

He didnt have a truck mount as it turns out. Machine at the door and hose through the house. Just a pre spray and one pass cleaning with lance over carpet. Marks everywhere, big black square line where the rug was (rug has only been down 6months) No edges cleaned, black dust/grit all round. Just generally shoddy.

£160 for the house, the rug was free. Although it took about 3 minutes. (spray and wand.)

Had a very nice close.... packed away very quietly and sprung an "all done chief" with the van running. Very inoffensive, butter wouldnt melt, kinda guy.

No paperwork, offer of reciept, aftercare advice, Just thank you and gone.

Stupid thing is for a pucker job I would have happily had a few cleans every year and reccomended him to family and friends who also want work done.

No offence to you guys that have commented but I genuinely believe I could get the same results myself.

Attention all cowboys.... Yes you can walk away with £80 an hour and think you are bill gates, but karma will always bite you in the bum.

BVC


ps the carpet is still wet and reeks after 20 hours.

[Jim_77]

I disagree, you wouldn't have got the same results yourself.  Yours would have been better because you care about your carpets.

However this guy sounds like a right bodger.  If I had done that job and worked my backside ragged with the TM, not moving much furniture around, I would have been a little longer than this guy.  No way on earth with a portable can you do that much in that little time and call it a proper job.

I would say call him back but what is gonna happen?  He'll probably want to "go over it again" as a way of paying lip service to your complaint.  I wouldn't let him anywhere near the carpets again.  

Carpets still wet after that time is seriously wrong - if you can, lift a corner and have a look to see if the backing or underlay looks damp.  There could be a problem over the next week or two with mildew/mouldy smell if so.

There should be no foul smell after cleaning - only if there is wool in the carpets should they smell a bit strange, just the smell of wet wool, which should die down over the following day or two.

I hope nobody comes and sticks the boot in to you over this because you don't need it at this precise moment.  But (as nicely as I can ) this guy's price was on the cheap side.... doesn't mean everyone cheap is going to do it that badly, some guys genuinely try to do it the best they can but simply don't value themselves high enough.  Most experienced cleaners, truckmount or portable makes no difference, would probably be charging in the  £220 - £270 bracket for around 800ft² plus a flight of stairs.

I think (this is not really aimed at you but just a general statement) there is a lot more chance of finding a good cleaner charging higher prices than lower ones.

Probably 7 out of 10 charging £250 would have done a good job

Probably 3 out of 10 charging £160 would have done a good job

Just my opinion.

Do you reckon you could get your money back off him?

[Helen]

Hi guys.

Firstly sorry for the aggressive tone. I am not really like that. I dont normally drink and I had a sherbert with the wife last night and thought I was Don Corleoni.

Don't apologise anyone would be hacked off and have a few drinks after this!
See below for plan of action.....
He didnt have a truck mount as it turns out. Machine at the door and hose through the house. Just a pre spray and one pass cleaning with lance over carpet. Marks everywhere, big black square line where the rug was (rug has only been down 6months) No edges cleaned, black dust/grit all round. Just generally shoddy.

£160 for the house, the rug was free. Although it took about 3 minutes. (spray and wand.)

Had a very nice close.... packed away very quietly and sprung an "all done chief" with the van running. Very inoffensive, butter wouldnt melt, kinda guy.

No paperwork, offer of reciept, aftercare advice, Just thank you and gone.

Stupid thing is for a pucker job I would have happily had a few cleans every year and reccomended him to family and friends who also want work done.

No offence to you guys that have commented but I genuinely believe I could get the same results myself.

Attention all cowboys.... Yes you can walk away with £80 an hour and think you are bill gates, but karma will always bite you in the bum.

BVC


ps the carpet is still wet and reeks after 20 hours.

Phone him and ask him to return at your convenience as you are not happy with the results.Tell him that you want him to put it right, or you want your money back and if he refuses say you will report him to Trading standards. Foremost try to get your money back and not let him at the carpets again!
Not having a go but I take it the orginal quote was over the phone..... how many times as a wc do you quote over the phone.
He is advertising he has a truckmount and turns up with a portable.....I would have wanted to know why....saying this though, good carpet cleaners will get good results with a portable as well.
As there was no paperwork, did you pay cash?
Where do you live?
You can e-mail me through the website below and let me have more details

[james roffey]

Yeah I could give a "straightforward" answer and pat the guy on the back, tell him he's doing the right thing.

But you've missed the point completely.  Carpet cleaning is something that needs to be done properly or not at all.  I never advocated spending £20k or even mentioned training courses.  All I simply wanted to point out is that you don't get a Rolls Royce for the price of a Skoda.

If you want to clean your own carpets and like to think you're being canny with your money, go hire a rug doctor

Nobody needs their carpets cleaning every month, unless they go down the resoiling road.  You just need a decent spotter

I clean a carpet for one of my customers every month, he has two great Danes and every time i clean it the carpet is filthy but comes up like new, recently he called me back after three weeks

It takes me about thirty minutes to unload and load the van that would leave 45 minutes to vacuum, prespray, agitate and extract plus moving furniture and its suggested that he may not be a bodger well either he is or he's superman.

[BVC]

Thanks for your comments guys.

I am just gonna draw a line under it. In the grand scheme of things its not a big deal.

Cheers


BVC.

[peter maybury]

BVC
It is a big thing.
You asked for advice and did not take it!
Do not blame us for your stupidity.
If I was struggling to make a living at carpet cleaning I could look at going into window cleaning. There are a lot of idiots in every type of business. Surely from the posts that you had originally you could have had the sense to ask who in your area could be recommended to give a good job. You made a decision based on the fact that it would be cheaper (from sensible advice) to get a professional.
A professional would do a spectacular job and you would not be unhappy!
I do not know where you got the man that did your job, but he is probably the same type of idiot that thinks that if he buys his own crap machine he will be doing the same job as us.

the Henry Kissinger of The Carpet Cleaning Industry
Peter     B.S.C.
www.carpetcleanercardiff.com

[Billy Russell]

BVC
It is a big thing.
You asked for advice and did not take it!
Do not blame us for your stupidity.
If I was struggling to make a living at carpet cleaning I could look at going into window cleaning. There are a lot of idiots in every type of business. Surely from the posts that you had originally you could have had the sense to ask who in your area could be recommended to give a good job. You made a decision based on the fact that it would be cheaper (from sensible advice) to get a professional.
A professional would do a spectacular job and you would not be unhappy!
I do not know where you got the man that did your job, but he is probably the same type of idiot that thinks that if he buys his own crap machine he will be doing the same job as us.

the Henry Kissinger of The Carpet Cleaning Industry
Peter     B.S.C.
www.carpetcleanercardiff.com

That time of the month Pete??

 

[Steve Rothwell]

He is just giving his mouth a rest

 

[Helen]

BVC
It is a big thing.
You asked for advice and did not take it!
Do not blame us for your stupidity.
If I was struggling to make a living at carpet cleaning I could look at going into window cleaning. There are a lot of idiots in every type of business. Surely from the posts that you had originally you could have had the sense to ask who in your area could be recommended to give a good job. You made a decision based on the fact that it would be cheaper (from sensible advice) to get a professional.
A professional would do a spectacular job and you would not be unhappy!
I do not know where you got the man that did your job, but he is probably the same type of idiot that thinks that if he buys his own crap machine he will be doing the same job as us.

the Henry Kissinger of The Carpet Cleaning Industry
Peter     B.S.C.
www.carpetcleanercardiff.com

Ouch......
BVC it's your decision, but it is a big thing to professional carpet cleaners to hear stories like this and to hear that the custie will just accept what has happened.
Just the same as when rogue window cleaners get slammed for bad services and the general public believe all are the same......you know the score, doleys, pikeys, beer money, thieves etc etc.
We all strive to educate Joe public that our services are good, honest and reputable and we work hard at educating the public, that is why when we hear of something like this and you are just going to draw a line under it, it frustrates us, that you are allowing a "rogue" to carry on and rip people off. As another business man, which you are, is that really the way to go?
If you did a rotten job, wouldn't you expect to get a recall?
I expect there may be more to this than meets the eye, but as I said it is your decision afterall

[BVC]

BVC
It is a big thing.
You asked for advice and did not take it!
Do not blame us for your stupidity.
If I was struggling to make a living at carpet cleaning I could look at going into window cleaning. There are a lot of idiots in every type of business. Surely from the posts that you had originally you could have had the sense to ask who in your area could be recommended to give a good job. You made a decision based on the fact that it would be cheaper (from sensible advice) to get a professional.
A professional would do a spectacular job and you would not be unhappy!
I do not know where you got the man that did your job, but he is probably the same type of idiot that thinks that if he buys his own crap machine he will be doing the same job as us.

the Henry Kissinger of The Carpet Cleaning Industry
Peter     B.S.C.
www.carpetcleanercardiff.com

Wow!! You are so right.  How could I have been so stupid?

Please forgive me....Just tell me what I can do to make you love me?

BVC.









ps. Nice website, must have cost you a fortune. :

[JUST GUTTERS]

nice one bvc..   He should have got a professional to do his web site....