[Richard iSparkle]

hi johnny,

i must apologise, i did forget that you were in Ireland, and you have mentioned previously that window cleaning is not well established over there.  i guess when an industry is new you have to adapt to establish yourself.

i still think that it will make the job and growing the business a lot harder, more stressful, and less profitable...  but if this is how you need to play it right now, then i guess you have to.

good luck! 

[David Lingard]

I understand what you mean by wanting quality customers over the quantity - but I still believe in a lot of cases if you force customers into terms they may be more likely to cancel or be unhappy with the service.

To be honest if a salesman came to my door selling doors, but told me i could only have a blue one i'd probably be pi**ed off. in the same manner if i was a customer and a windy canvassed me, but when i say i would only want it every 2 months, and he said no sorry i only do it monthly i would probably tell him where he could shove his wfp.

i guess in some areas one technique would work better than others...and you have to play it by ear...

[Johnny B]

hi johnny,

i must apologise, i did forget that you were in Ireland, and you have mentioned previously that window cleaning is not well established over there.  i guess when an industry is new you have to adapt to establish yourself.

i still think that it will make the job and growing the business a lot harder, more stressful, and less profitable...  but if this is how you need to play it right now, then i guess you have to.

good luck! 

Hi Richard,

No apology needed, you put the point over very well, and, as I said, I will be refining the business when it grows sufficiently. One day I would love to be in the position to have a full book of good, reliable, regular customers, you know, the ones we all dream of getting! At the moment it is a case of getting what I can and making the best of it until the day comes when I can bin the chaff and look after the cream!

Best wishes,
John