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Erithwc

Has anyone done a residential customer Survey
« on: January 31, 2012, 06:46:28 pm »
Im looking at doing a customer survey in the summer nothing big just 10 questions max on a clip board when i collect payment covering contact details, leaflets, prices on leaflets, payment methods ect

Has anyone else done this what was the response like, i just want to refine things like leaflet design and payment ect.

thanks erithwc
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TomCrowther

  • Posts: 1965
Re: Has anyone done a residential customer Survey
« Reply #1 on: January 31, 2012, 06:51:46 pm »
I did one when I first started, thought it was a good idea and gives the impression you are serious about customer satisfaction. I had things like earliest start {some don't like it too early}, happy to have them cleaned Sat/Sun Bank holidays etc etc.
I was thinking about revamping it a while ago and you have reminded me to sort it out, ta.
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GB Window Cleaning

  • Posts: 3262
Re: Has anyone done a residential customer Survey
« Reply #2 on: January 31, 2012, 06:52:29 pm »
never done it but worth a shot, let us know what the results are if you do it!
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Window Washers

  • Posts: 9036
Re: Has anyone done a residential customer Survey
« Reply #3 on: January 31, 2012, 06:54:49 pm »
customer service is an investment not a cost, may fail to understand this, good for you for caring about your customers  ;)

there is an online one you can do which will take less of your time ;)
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If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)
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