[ian harper]

John

[Helen]

Thanks for the replies.

Did an EOT carpet clean last week.
The place was spotless but they had
held back his bond because..............
.............they found dust on the radiators.

John

We had this "excuse" fired back at us a couple of years ago on a "packaged" clean we did...... turns out the inventory company who did the checks, did not go in until 2 weeks after we had cleaned, yet they knew when we were cleaning!!!We obliged by going round and having a look again, did no further cleaning.The dust cover was minimal and would have fallen after our clean, which we told them and they went "didn't think of that".  duh : and duly released the tenants deposit.......

[JandS]

Cheers folks especially Ian.
Still mulling it over.

John

[Jim_77]

when they use carpet cleaners they dont get quotes just use "Their Guy" and he just bills. so unfair for tenant but good news for "Their Guy"

1) Not possible now, tenant must be informed of and agree to anything stopped out of their deposit

2) Like hell is it unfair.  I work on this basis with a fair number of clients and it means that the landlord or agent is GUARANTEED to get the carpets cleaned to the best standard, so they are happy and have their arse covered; the landlord is happy and the tenant can't grumble... they can not be subjected to any further costs.

3) Yes, good news for their guy, and best of british to him.  It means he has gained their trust and proved that he is worth a lot to them.  It's called building a good business relationship, rather than being the cheapest to win the job on price.

[Ferenc G.]

2) I work on this basis with a fair number of clients and it means that the landlord or agent is GUARANTEED to get the carpets cleaned to the best standard, so they are happy and have their arse covered; the landlord is happy and the tenant can't grumble... they can not be subjected to any further costs.

3) Yes, good news for their guy, and best of british to him.  It means he has gained their trust and proved that he is worth a lot to them.  It's called building a good business relationship, rather than being the cheapest to win the job on price.

I do pretty much the same. I guarantee the jobs and thats why my main agent recommends me for free on most occasions. That way the tenants can be sure their deposit is released shortly after we finished, the agent knows we allways do the best possible to complete the job asap to their satisfaction --> everybody happy and we get paid and treated well for our efforts.

PS: building a good business relationship is one thing, maintaining it is another. Once you are in you allways have to do 110% or you will be replaced in a split second. This is how agents work.