[Bay View WCS]

Hey all- need some advice/thoughts

Ok, so I get a call last night from a client saying she was not very happy- I ask why and she said it’s because I have cleaned her windows and put a slip through when they cancelled my services last time- two months ago.
 
Now she caught me on the hop a bit and for the life of me I could not remember anything like that conversation so I told her this; she said that ‘they’ told me last time that I shouldn’t do them again as they were moving.  I started to remember that I had to call back for the money and it was her husband who paid me by cheque and I hadn’t seen her- I remembered he even came outside with his chequebook and shut the door behind him; I mentioned this and she said ‘I was stood behind the door and reminded him to tell you’.   Now as I say I don’t remember this conversation at all as I’m usually a bit gutted to lose a custy and don’t think I would have forgotten- although it has been known for me to be forgetful the same as anyone.   Also, when a custy tells me they are moving I usually wish them well for the future and ask where they are moving to (in case I could still get the windows for the next house).  I don’t remember having a conversation like this either.

I apologised and said I would have to write it off.  I asked if it was rented and when she said yes I said that at least the new tenants would have clean windows to move into!  I told her that there would be no hard feelings as I am a decent person and can admit where I have made a mistake.  We left it at that.

Now since then it has really been playing on my mind as I can’t for the life of me remember the conversation- but they have got me really doubting myself!  Also a bit weird that he didn’t make the call to complain.

It’s only £14.00 and if I have to write it off then so be it- but it’s really bugging me- any thoughts? I thought about calling back to speak to the hubby if only to put my mind at rest about not losing my marbles.

Cheers,

Tom

[mark dew]

There isn't much you can do in those circumstances. But i doubt if you are going mad. They wanted to get out of paying.
But if it happens again with other customers, then you are probably going a bit mad. 

[Pope vader]

move on,  and replace with 2

[edward1]

sorry to say  you are probably loosing your marbles.the custy is always right you kno

[Johnny B]

Hey all- need some advice/thoughts

I apologised and said I would ...... write it off.  I .......... can admit where I have made a mistake.  We left it at that.

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I wouldn't give it another thought ...............















.........unless you find that they are still there next time you are in their street! 

John

[Nameless Drudge]

Put a note through the door next time saying you are absolutely sure the man definitely did not notify you that the windows were not to be cleaned anymore.(properly addressed so it might be forwarded)and that meant they were correctly invoiced for the clean but that her decision to avoid the payment because of the disputed cancellation can only leave you  "the law of karma" for solace.

[richywilts]

i dont understand some people if id have cancelled my gardener and he'd popped bk round and carried out the service id pay up as they have gone to the trouble i wouldnt say im not paying id just make it clear that its not to be continued now id feel some compassion for them and realise they had obviously forgotten

[daniel worgan]

Send her a bill for work carried out and state that your terms are payment within 7 days of completion of work.No only joking....just forget about it and move on,dont let it grate on your mind...well not for £14

 

[bobby p]

last week i suddenly saw on my george list a customer that i was sure had cancelled and i even remember her telling me ,i must have forgot to strike it off george
. my lad did not remember the cancelling conver so we showed up and cleaned it . the customer came out and paid and nothing was said unusual