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Paul Coleman

Re: 100 custys
« Reply #20 on: September 18, 2011, 11:39:05 am »
I used to have nearly 500 customers and gave them mostly what they wanted.
I have about 230 now (plus some subbing) and I earn far more from them than I ever did from the 500.  Lower frequency gives leeway to charge a decent price.  Also, among the 500, a lot of them messed me about - so I eventually had to cherry pick.  Many years later I imagine quite a few of them still grumble that they can't get a decent window cleaner to stick around.

Paul Coleman

Re: 100 custys
« Reply #21 on: September 18, 2011, 11:41:40 am »
Whatever you do, dont offer 6 and 8 weekly.  Organising your round will be a nightmare. 4 and 8 works, 5 and 10 works, 6 and 12 works but not 6 and 8.  Youll be all over the place.

Precisely my view too.  I tend to offer 6 (meaning 6-8) and 12 (meaning 12-16).  I have a few weekly and fortnightlies (commercial) but they are all near home or out of hours so not a problem.  I have a 2 monthly as well but that is near to my water supply so again, no prob.

Smudgeoff Cleaning Services

  • Posts: 791
Re: 100 custys
« Reply #22 on: September 18, 2011, 11:49:47 am »
Thanks michael and well done to you I'll get there one day..

Cheers mate
" To Get It All Off Call Smudgeoff"

Re: 100 custys
« Reply #23 on: September 18, 2011, 01:36:18 pm »
I used to have nearly 500 customers and gave them mostly what they wanted.
I have about 230 now (plus some subbing) and I earn far more from them than I ever did from the 500.  Lower frequency gives leeway to charge a decent price.  Also, among the 500, a lot of them messed me about - so I eventually had to cherry pick.  Many years later I imagine quite a few of them still grumble that they can't get a decent window cleaner to stick around.

Spot on. It's not the numbers but the value that is important.


Londoner

Re: 100 custys
« Reply #24 on: September 18, 2011, 03:53:38 pm »
Whatever you do, dont offer 6 and 8 weekly.  Organising your round will be a nightmare. 4 and 8 works, 5 and 10 works, 6 and 12 works but not 6 and 8.  Youll be all over the place.

Precisely my view too.  I tend to offer 6 (meaning 6-8) and 12 (meaning 12-16).  I have a few weekly and fortnightlies (commercial) but they are all near home or out of hours so not a problem.  I have a 2 monthly as well but that is near to my water supply so again, no prob.
I don't find it a problem, George takes care of it all, I just press the button and whoever is due that week gets done. It doesn't matter to me when they were last done. besides, there are large periods of time when I am behind so it becomes even less of a problem. I spend most of my time bashing away on catchup, so its just most overdue first.

Ste M

  • Posts: 1826
Re: 100 custys
« Reply #25 on: September 18, 2011, 10:25:06 pm »
ste m been wfp for a month now

so you have finally bit the bullit then mate, how you finding it? did mike fix your pump for you the other week?

mikecam

Re: 100 custys
« Reply #26 on: September 18, 2011, 10:37:29 pm »
why do people do 6 weekly ect,
I find it.....
less boring
can charge more
they look forward to seeing you instead of thinking...'is here again already'
its very hard to get 'behind' with work due to your schedule being a bit more flexible.

Downside is you just need lots more custys. Upside, losing one affects you less.
General feedback i get is that fortnightly is too often. But as you know, where we operate many offer fortnightly or nothing.

michael o

  • Posts: 181
Re: 100 custys
« Reply #27 on: September 19, 2011, 08:24:15 pm »
hi ste m,things goin fine lot quicker ect,havent had time to sort pump yet