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Ian101

  • Posts: 7889
1 off into a regular - ask right question
« on: July 23, 2011, 10:20:48 am »
Working away yesterday in the rain  >:( and bloke next door comes out and says "How much for a 1 off ?"

told him normal price is £10 so would have to be £20 ... goes to check with missus and comes back and says go ahead.

I asked him why not have a regular clean and he said gate always locked and only here very occasionally during day ...... tells him I can text night before to leave gate unlocked.

Him and her well happy and now regular customer ..... I did say the text is not for permission or to see if they wanted it doing thought which they seemed to understand .... hopefully  :)
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Steve Sed

Re: 1 off into a regular - ask right question
« Reply #1 on: July 23, 2011, 10:23:26 am »
Did you still charge the £20?
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Smudger

  • Posts: 13459
Re: 1 off into a regular - ask right question
« Reply #2 on: July 23, 2011, 10:26:12 am »
good luck with that !

make the most of it while it lasts - just strikes me they will cancel come oct, as 'rarely in'  and it's dark so it doesn't
matter if the windows are dirty !


sorry just a bit cynical today !

Darran
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Never argue with an idiot, they will only bring you down to their level, and beat you with experience

Ian101

  • Posts: 7889
Re: 1 off into a regular - ask right question
« Reply #3 on: July 23, 2011, 10:36:49 am »
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.
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Ian101

  • Posts: 7889
Re: 1 off into a regular - ask right question
« Reply #4 on: July 23, 2011, 10:37:38 am »
Quote from: Smudger on July 23, 2011, 10:26:12 am
good luck with that !

make the most of it while it lasts - just strikes me they will cancel come oct, as 'rarely in'  and it's dark so it doesn't
matter if the windows are dirty !


sorry just a bit cynical today !

Darran


its ok I was cynical day before and was proved wrong so wasnt cynical yesterday  ;D

http://www.cleanitup.co.uk/smf/index.php?topic=127865.0
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Steve Sed

Re: 1 off into a regular - ask right question
« Reply #5 on: July 23, 2011, 11:58:38 am »
Quote from: Ian101 @ H2o on July 23, 2011, 10:36:49 am
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.

Lucky you then. If the windows are really dirty I always charge more for first clean now and I haven't got a full round as I have been caught out a few times. If the windows are clean I don't charge more.
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Smudger

  • Posts: 13459
Re: 1 off into a regular - ask right question
« Reply #6 on: July 23, 2011, 10:06:58 pm »
I got caught once - nver again -  always + for 1st clean

Darran
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Never argue with an idiot, they will only bring you down to their level, and beat you with experience

mlscontractcleaner

  • Posts: 1483
Re: 1 off into a regular - ask right question
« Reply #7 on: July 23, 2011, 10:52:43 pm »
Never have, never will do, never been caught out.
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Come and talk dirty to us!!!

Tom White

Re: 1 off into a regular - ask right question
« Reply #8 on: July 24, 2011, 05:58:48 pm »
Quote from: Ian101 @ H2o on July 23, 2011, 10:36:49 am
Quote from: Steve Sed on July 23, 2011, 10:23:26 am
Did you still charge the £20?


no as regular customer now ... naive some may say but have never charged more for a first clean and been caught out just the once.

I'm similar in that I don't usually charge more for a first clean (unless it's really bad), but I will if I suspect the customer is 'dodgy'.
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Frankybadboy

  • Posts: 9024
Re: 1 off into a regular - ask right question
« Reply #9 on: July 24, 2011, 06:21:09 pm »
ive got 50 new cleans todo over the next few days should i charge more? ;D :o :'(
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