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Helen

Re: Threatening Phone Call
« Reply #60 on: July 05, 2011, 08:43:23 pm »
Stop thinking like an employee. 12 quid an hour might seem like good money to someone in a job. Try raising the bar to what you need to earn. Go and get an accountant and take notes when they open their mouths. Selfemployed doesn't mean you keep the money you take in your hand, you get to keep about 45% if you have a good accountant.

Thanks for the advice that helps lots! deffinetly take your advice and work on that basis. Its sometimes pretty frustrating doing this! weve only been going about a 3 months we have about 150 houses we clean windows at an average of about 8 - 10 pound we bought a round that pays about £4 - £6 (no wonder he sold us his round) but we are literally just trying to make an honest living.

IMO you are trying to run before you can walk. Why not concentrate on window cleaning for the rest of this year, get established and get known. Window cleaning customers are far easier to get than carpet & upholstery cleaning or office cleaning.

Right. These 150 houses that you already have. Next time you clean them, canvass all the houses in the street you don't have and offer to clean them there and then. 1.5 times your rate for a first clean and then back to normal rate on the schedules.
The 150 you already have, canvass them for con roofs, gutters etc and schedule them for when the next window clean is due. You can price "up" for this extra work" and say the window clean is free on that occassion.
As you get more confident when you take on new customers, add £1.00 to the price you would have given.
New customers, let them get used to you (3 months) and canvass them for extras as above.
Next year, see how you are going with the windows and if you really want to go into carpet cleaning, get booked on a good course and get some good equipment. Then you can canvass your 500 plus window cleaning customers with these services. Again plan it the next time the window clean is due.

Once you get confident with pricing the windows you can then think about putting up the 150 you already have. Maybe try £2.00 per house, if they quibble you could drop a £1 and they should be ok with that. Eventually you will weedle out the cheapskates and have quality customers.

This is not going to happen overnight for you, so chin up and keep going. It could take years to get to where you want, but if you want it enough you will do it.

I really don't know what the average hourly rate is in your area, but for starting up if you can do £18.00 to £25.00 per person per hour, that will be a really good basis to build on, remember you are not just earning a living any more, you are running a business and that is a totally different ball game :) :)

TomCrowther

  • Posts: 1965
Re: Threatening Phone Call
« Reply #61 on: July 05, 2011, 08:56:03 pm »
Helen is spot on, lots of good advice. Just ignore the tossers, there are a few out there but there are more decent wc's than the other sort  :)

L.J.Thorpe

  • Posts: 2056
Re: Threatening Phone Call
« Reply #62 on: July 05, 2011, 09:09:34 pm »
read helens advice through several times because its excellent :)
ignore anyone that threatens you
pee yourself laughing at anyone who rings up to threaten you
as for people who withold their number and leave a message that threatens you!!!????? seriously mate if they were worth worrying about you would already be in A+E and people like that are thankfully rare

the bfg

Re: Threatening Phone Call
« Reply #63 on: July 05, 2011, 11:40:38 pm »
I get phone threats every day saying their gonna take me to court,   but I still wont pay my credit cards off

Paul Coleman

Re: Threatening Phone Call
« Reply #64 on: July 05, 2011, 11:46:15 pm »
just read your website, window cleaning front and back £4?

commercial window cleaning from £2

you sound like a right bunch of cowboys, im here in the midlands too and my average is £14.50 per house no wonder you've ticked a few people off with your cheapo prices,

not saying its ok to leave threatening messages but come on are you even a proper business or are you using tea towels as sill cloths, shammy leathers to clean the windows and a bycicle to get to your jobs?

Have you actually read any of ther other replies. we have already said we are a young business. We bought a round in the area that was £4 a house and we pretty much added on to that and most of our work is now £6 - £10 a house. which we think is fair! We know we have to revise a few things and weve been given the advice on here which is good. Were not going to just quit just because we have made mistakes we are just trying to make a living. were set up better then i bet a lot of window cleaners are around our area.


If you use a penny farthing, you won't need a ladder.

Sorry.  Just my humour.

Seriously, threats are not justifiable whatever rates you charge.  It would be understandable (but still wrong)  if you had nicked someone's customer list and gone around offering to do them for less - but you haven't.  It's ridiculous making such threats.  It's not as if he has painted a red x on all his customers' doors.
I'm glad you involved the police.  Let them sort it out.  You're paid to clean.  They're paid to sort lawbreakers.
About the pricing though, I started off far too low (20 years ago) and it dogged me for years. I didn't do it intentionally.  I just figured that my hourly rate should be about 50% higher than in a factory in order to cover petrol and tools (no WFP back then).  I had no-one mentoring me and the internet wasn't around in a usable form.  Even now a few parts of my round suffer a knock on effect.  I may well have dropped those bits but along came WFP and made the rates half reasonable again.
So please don't make the errors that I made.  Keep those rates up as high as you can.  Remember that if you get more than 60% of the jobs you quote, you are too cheap.

Paul Coleman

Re: Threatening Phone Call
« Reply #65 on: July 05, 2011, 11:53:18 pm »
Yep.  Good advice from Helen.  Not sure about the £18.  More the £25 I think.  However, it can take a while to pick up speed so what pays £18 now may well end up being worth £25.
My own targets are a bit different but I don't want to discuss them on here as such topics have proven to be hot potatoes in the past.  However, be aware that WFP running costs are a lot higher than those of traditional window cleaning.

lewissprightly

  • Posts: 43
Re: Threatening Phone Call
« Reply #66 on: July 06, 2011, 01:20:13 pm »
lewis
depending what area of nuneaton you target depends on the price,if you have to travel the other side of town for a couple of houses then make it worthwhile but if you get a compacted area then you can charge a little less .I do all 4 corners of nuneaton but always earn the same hourly rate.
Wayne

Hi wayne,

maybe if you have some time you could possibly email me and give me some advice for quoting in the nuneaton area?

thanks Lewis

A@R WINDOWCLEANING

  • Posts: 312
Re: Threatening Phone Call
« Reply #67 on: July 06, 2011, 08:25:21 pm »
i think i am off to herford to start undercutting