[Jim_77]

Neil's statement is unfortunately the truth according to the law, however John's statement is thankfully how most people think.

I know my recent stain removal attempt technically means I have damaged the customer's property but who in their right mind would consider it my fault that the ex tenant's actions have ruined the carpet?

Derek Bolton knows the exact particulars on this one, if he chooses to pipe up

[Paul H]

I think if you are polite open and honest during in your survey and give no gaurantee....then there will hopefully be no come back if not removed..or made worse!!! ....