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Lee GLS

  • Posts: 3844
Honesty really is the best policy.
« on: March 20, 2011, 07:07:57 pm »
I post here on thursday that i his a customers car while they were out.

Here http://www.cleanitup.co.uk/smf/index.php?topic=119889.msg1039396#msg1039396

Well, today the lady dropped the money off to my house for the worked carried out (she quite often does this instead of sending a cheque) and to quote "my husband has looked at the car and because you were so honest and telling us that you hit it, not to worry about paying for the repair"

It just goes to show that be honest (i could have driven off, but i would have felt guilty) is the best policy.

Thats not to say that every customer would have been as kind as this one, but it does give me a warm fuzzy feeling inside

 :)

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TomCrowther

  • Posts: 1965
Re: Honesty really is the best policy.
« Reply #1 on: March 20, 2011, 07:16:03 pm »
result!
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Jackal

  • Posts: 1088
Re: Honesty really is the best policy.
« Reply #2 on: March 20, 2011, 07:18:40 pm »
what car was it? and how much you reckon to repair it
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Lee GLS

  • Posts: 3844
Re: Honesty really is the best policy.
« Reply #3 on: March 20, 2011, 07:22:20 pm »
It was a micra, it needed the bumper respraying, I think it costs anything from £100-£200 per panel theses days
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wpclean

Re: Honesty really is the best policy.
« Reply #4 on: March 20, 2011, 07:25:55 pm »
When my old dad ever hit a stationary car and there were witnesses about, he would get out of the car and write a note to to put on the windscreen. . . . . He never put his details, just pretended to write them so he looked honest  :o
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PureClean Window Cleaning Ltd

  • Posts: 254
Re: Honesty really is the best policy.
« Reply #5 on: March 20, 2011, 07:29:47 pm »
i found £40 in an asda self service till the other day, handed it in of course.
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L.U.K.E

  • Posts: 124
Re: Honesty really is the best policy.
« Reply #6 on: March 20, 2011, 07:31:01 pm »
Lee,

It's always best to be honest these days, If you fell that guilty why not offer your customer
a few free cleans as a way of saying sorry or send a card etc.

Luke  :)
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GB Window Cleaning

  • Posts: 3262
Re: Honesty really is the best policy.
« Reply #7 on: March 20, 2011, 07:36:21 pm »
good one lee. i agree mate!
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bumper

  • Posts: 872
Re: Honesty really is the best policy.
« Reply #8 on: March 20, 2011, 07:39:41 pm »
they might of not been insured they probly thought  it will go  through insurance.
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Pure Glass

  • Posts: 384
Re: Honesty really is the best policy.
« Reply #9 on: March 20, 2011, 08:05:01 pm »
So it was worth getting out of bed Lee!!!  ;D
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dazmond

  • Posts: 24492
Re: Honesty really is the best policy.
« Reply #10 on: March 20, 2011, 08:30:08 pm »
same here.i broke a big stone bird bath in a custies garden last week.the top just fell off and smashed and the whole thing just fell apart.custy was out so i was just about to post a letter to tell them not to worry about the money for the windows(or for the next few cleans)when he came home.

he said not to worry and paid me on the spot.he said the bird bath was over 10 years old and that his wife would be happy as it ll be a good excuse to buy and new one!! ;D ;D ;D


dazmond
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price higher/work harder!

Lee GLS

  • Posts: 3844
Re: Honesty really is the best policy.
« Reply #11 on: March 20, 2011, 08:32:43 pm »
Quote from: Pure Glass on March 20, 2011, 08:05:01 pm
So it was worth getting out of bed Lee!!!  ;D


Indeed it was!  ;D ;D ;D
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boshravie

Re: Honesty really is the best policy.
« Reply #12 on: March 20, 2011, 09:17:35 pm »
Quote from: Lee GLS on March 20, 2011, 07:07:57 pm
I post here on thursday that i his a customers car while they were out.

Here http://www.cleanitup.co.uk/smf/index.php?topic=119889.msg1039396#msg1039396

Well, today the lady dropped the money off to my house for the worked carried out (she quite often does this instead of sending a cheque) and to quote "my husband has looked at the car and because you were so honest and telling us that you hit it, not to worry about paying for the repair"

It just goes to show that be honest (i could have driven off, but i would have felt guilty) is the best policy.

Thats not to say that every customer would have been as kind as this one, but it does give me a warm fuzzy feeling inside

 :)



Well done lee  :)
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