[G Griffin]

He might have stopped going and not let her know, because he couldn`t get paid.

Good point. He can't get paid and she doesn't know if he's coming or not. What do you think we could learn from that?

Errrm.....errrm....she is an unreliable customer and Ian, the window cleaner might have been reliable.
So, when you canvass an estate with a cleaner and some don`t have him/her, you might be getting a rubbish customer.

Right ok, you didn't learn anything from that. Really its just affirmed your opinion that its a rubbish customer. Now here's what i do (not for everyone i know) i ring them the day before i'm coming and ask them to leave the money out if they aint gonna be in. I know its a load of bollox having to ring, but to me it the difference between having paying customers and writing off non payers. I always get paid. I also always turn up !!! So some one canvassing where i work would not concern me in the slightest. Now what have you learnt? Yes..keep in touch with your customers and let them know whats going on !! (i hope).

Yeah, I know what you`re saying Mike but I don`t have an opinion of the customer, it`s all hypothetical.
My point was that the customer could have been dumped without knowing and she thought he had just stopped going.
I don`t always let customers know they are dumped. I may be wrong but that`s how I work. Some don`t deserve that courtesy, if they don`t want to pay.
And there`s always the chance they could settle up, if they think you going to clean their house.

[Londoner]

 id say thats a bit naughty vince .and unprofessional.

you may be right ,but you shouldnt say that .the guy may of been off due to injury or something .

Can you tell me that if you were injured or sick either you or someone among your family and friends wouldn't contact all your customers and tell them the score? It would be an absolute priority. And if things were dragging out you would get back to them again and give them an update.

The need to protect your round and your income surely must be one of your greatest concerns??

What bugs me is that these budding Lord Lucans don't knock on the door and say "I'm back, do you still want you windows cleaned? They clean first then knock.

Besides, many of them may well have been inside. what other reasonable and believable reason can you put forward for months of absence. Unlike the cock and bull stories they spin the customers.

[david watts]

vince nobody goes to prison these days for 6 mths:
you have to murder someone to get 12 mths
just dumpt one this week cant wait to see whos picked her up real pain
horsee type can you clean my windows theres only a bit of snow / ice on the ground
and sub zero

[Londoner]

vince nobody goes to prison these days for 6 mths:
you have to murder someone to get 12 mths

I know, I just say it to wind the customer up a bit and sow a few seeds of doubt in their minds.

[mci services]

vince nobody goes to prison these days for 6 mths:
you have to murder someone to get 12 mths
just dumpt one this week cant wait to see whos picked her up real pain
horsee type can you clean my windows theres only a bit of snow / ice on the ground
and sub zero

don't know about that one of my customers was sent down for three years and she owed me £4 gutted I was

[mikecam]

IVE JUST BEEN OFF SICK FOR 2 MONTHS AND THERE IS NO WAY YOU CAN TELL ALL YOUR CUSTOMERS AS WHEN SOMEONE GOES AND TELLS THE A LOT ARNT IN AND A LOT WHO COME TO THE DOOR ARNT INTERESTED,sorry about the caps done by mistake and cant be bothered retyping 

Sounds like you have a good solid round and customer base there Stan. What happens, they just wait two months for you or you get someone to clean it for you?

[ClearVue Solutions]

What about ppl canvasing/flyer dropping the whole town and offering £5 any house any size??

Good practice?? I think not!!

Thoughts?

[steve rix]

If I get asked to do a quote and the custy says my current window cleaner is cheaper, I ask why are getting a quote of me then? You cant be happy with your existing windy