[martinsadie]

if you tell them they are on their last chance they may get in there first and sack you,just keep quite and either clean or leave

yea, if i say this is your last chance, i feel they wont like that, and say dont bother cleaning them anymore then! you know what people can be like? dunno  : what do you stan when they ask why arnt you cleaning mine anymore?

i only stop cleaning when im owed money,dont get many not this time,so when they ask they get told i cant get paid,if they pay up i start again

[GB Window Cleaning]

Hi
I normally just say that as I am full I am only keeping custard who do not miss me.
I also say that there is only so many houses or hours in a day that I can do and if someone misses me it affects my income.
Feels great to get rid of them though
Lee

 i like this response its simple and honest, with no emotional attachment! thanks lee

[clearlyclean]

This 3 strike rule seems a bit childish,If I get a persistent problem with a customer I just drop them,I can't be bothered with the hassle and I work for myself and chose who I want to work for,I been to price up jobs and then walked away because of their attitude,I think its better to have 10 customers that pay regularly than 15 where you get loads of hassle.Told one X-customer that I can sit at home and not get paid.I don't think a customer would use the 3 strike rule if they had a problem with you it cuts both ways as far as i see it.

[GB Window Cleaning]

3 strikes! god your nice to the messers!

i stopped using 3 strikes years ago - 2 strikes max! dont have time for cowboys customers ...

well in a way the 3 strike rule is a 2 strike rule because on the third strike (problem) they got dropped! so in other words a custard messes you about let it go the first time, they do it again you give them there first and final polite warning, then they continue to mess you about for a 3rd time you then cancel there clean.

with maybe the exeption (if you like them) of asking if they want to be cleaned every other time at a price increase or they can phone up for a one off clean at a premuim rate as and when.