[Joe H]

Are you sure you got treatment rick - or is it public liability.
Just PL usually excludes what you working on, but if you elbow the ming vase you are ok.
Treatment risk specifically covers for your work on a carpet/rug/upholstery.

[MAX Carpets]

Defo treatment risk.  Public/product liability and seperate all risks policy, supposed to be for carpet cleaners?'m sure I must be missing something. These things are never in plain English!

[MAX Carpets]

I've sorted the insurance thing, wrong policy! Phew, I am covered. Hopefully I wont need it. I think I am going to have a battle on my hands though, even if I get it back. On the armchair there is a big ink mark I couldnt remove. Could be a case of any excuse for an insurance claim!

[wynne jones]

If it's viscose velour you have ruined it and no way back. If it's not then you should be able to wet it and reset it,

In future I would test clean and dry unless you have done many sofas and even then test. You don't see that many about now but they might be making a comeback.

[MAX Carpets]

going over to see the custy this morning.......................................wish me luck!

[MAX Carpets]

Misted, re-set pile with terry towel & brush.......................sorted PHEW. Lesson leaned. If you are feeling under the weather.........go home!