then and i think you know whats coming coz its happened to me a few times
she only goes and moves the sofa .
I'll go easy on you here, but didn't you explain all this when you first saw the job?
It's during this stage that you can stop all these stupid comments and expectations.
Explain what can be done and what can't, hey, if you're really brave down sell the expectated result but actually achieve above it. That makes you look good and detracts them away from other issues like that 'brand new' piece of carpet that has been under the settee/wall unit for the last 10 years.
Oh no, is it gonna be one of them weeks? 
Yip it is

A couple of a certain ethnic origin had ummed and ahhed about getting their new house carpets cleaned. Not a new house but one they've just bought and was empty. Of course he wasn't there when we arrived and she was doing a good job of 'not understanding' the price and the way we were going to do it (went through the full procedure again).
At the end when packing away she chirps up with are you going to get those dents out? You know the ones furniture leave particulary very heavy furniture.
It makes you wonder which part of carpet and cleaning do you not understand
