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Gerry Styles

  • Posts: 558
The Customer is always right ?????????
« on: July 22, 2010, 12:29:17 pm »
3 weeks ago I went to quote for a carpet clean - lounge and dining room. The carpets are both sisal with a very tight weave. I explained to the customer that these could not be wet cleaned and offered to clean them with host. Booked job for today. Anyway customer rang me on monday and cancelled as he was going to clean them himself.

Had a call from the customer just now asking if I know of a carpet fitter who can stretch his carpet as he had cleaned them last night and they were now 3 inches away from the skirting.

don't we just love them?????
Premier Klean Limited

robert meldrum

  • Posts: 1984
Re: The Customer is always right ?????????
« Reply #1 on: July 22, 2010, 12:55:58 pm »
Hope you were able to help !!!!!!!!!!!!!!!

David Rogers

Re: The Customer is always right ?????????
« Reply #2 on: July 22, 2010, 03:46:27 pm »

I can't believe he had the gaul to call you !

You don't need 'customers' like that .............. they're not worth it.


clinton

Re: The Customer is always right ?????????
« Reply #3 on: July 22, 2010, 04:25:04 pm »
Hope you said i told you so ;D

Mark Lawrence

  • Posts: 288
Re: The Customer is always right ?????????
« Reply #4 on: July 22, 2010, 04:46:28 pm »
I wouldnt have been able to not burst out laughing tbh. There is always a fool who thinks he knows it all, that learns a lesson in life - and he's just learnt his ;D

Mark

Ian Gourlay

  • Posts: 5746
Re: The Customer is always right ?????????
« Reply #5 on: July 22, 2010, 05:00:00 pm »
I wouldnt have been able to not burst out laughing tbh. There is always a fool who thinks he knows it all, that learns a lesson in life - and he's just learnt his ;D

Mark
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Nice One

garry22

Re: The Customer is always right ?????????
« Reply #6 on: July 22, 2010, 08:43:36 pm »
Gerry,

I bet you had a lovely warm feeling inside,   ;D

Mark_Jubb

  • Posts: 232
Re: The Customer is always right ?????????
« Reply #7 on: July 22, 2010, 10:06:38 pm »
3 weeks ago I went to quote for a carpet clean - lounge and dining room. The carpets are both sisal with a very tight weave. I explained to the customer that these could not be wet cleaned and offered to clean them with host. Booked job for today. Anyway customer rang me on monday and cancelled as he was going to clean them himself.

Had a call from the customer just now asking if I know of a carpet fitter who can stretch his carpet as he had cleaned them last night and they were now 3 inches away from the skirting.

don't we just love them?????
Every cloud Gerry  :)
If there isn't enough time to do the job right,  how do we find the time to go back and do it again when the customer is not happy ?   Do it right the 1st Time.
NCCA Member 1399.  Swindon, Wiltshire

bobby p

Re: The Customer is always right ?????????
« Reply #8 on: July 22, 2010, 10:20:53 pm »
i would have kept a straight voice and told him you could fit coving to his skirting boards

Fintan_Coll

Re: The Customer is always right ?????????
« Reply #9 on: July 22, 2010, 11:00:47 pm »
Ha, Ha, Ha, ;D ;D ;D

Ricky M

  • Posts: 852
Re: The Customer is always right ?????????
« Reply #10 on: July 22, 2010, 11:45:36 pm »
Lesson learnt for him there but I would of sorted a re-stretch and explained why it had shrunk.
charged accordingly of course  ;D 
www.ability1975.co.uk
                          www.carpetcleaninguttoxeter.co.uk  
              NCCA !? but why have non of my clients herd of them ??

benny d

  • Posts: 706
Re: The Customer is always right ?????????
« Reply #11 on: July 23, 2010, 07:42:10 am »
Lesson learnt for him there but I would of sorted a re-stretch and explained why it had shrunk.
charged accordingly of course  ;D 

He would have tried to re stretch it himself! D'oh!  ;)
"If i'm not in action, I'm in traction"
Voted 397th best looking carpet cleaner in West Sussex 2015. Up 10 from last year...